jobs24.co.uk
Customer Service And Complaints Administrator
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Credit Control & Customer Service Administrator
East Bristol
£28,000 – £32,000 + benefits
Full-time | Office-based
We’re working with a growing business in Bristol looking for a Credit Control & Customer Service Administrator to join their team. This is a varied role combining customer service, credit control, and administration.
If you’re confident on the phone, robust, organised, and comfortable handling payments and customer queries, this could be a great fit.
Please note: This role is available for an immediate start and will initially be offered on a temporary basis, with the potential to become permanent for the right candidate.
The Role
- Act as a first point of contact for customer queries via phone and email
- Manage complaints and resolve issues in a professional, timely manner
- Monitor outstanding balances and follow up overdue accounts
- Contact customers to discuss invoices and agree payment plans
- Support with collections, including taking payments and setting up direct debits
- Process customer orders and support new client onboarding
- Maintain accurate customer records and account data
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What We’re Looking For
- Experience in customer service and administration
- Confident handling calls, including outbound and payment-related conversations
- Complaint handling and objection handling experience with a robust approach
- Ideally some exposure to credit control or debt collection
- Strong organisation skills and attention to detail
- Confident IT skills (MS Office and CRM/admin systems)
- Able to work independently and as part of a team
Get help with your application
Your very own career expert that helps elevate your application to the next level.
What’s on Offer
- £28,000 – £32,000 salary (depending on experience)
- Medical cover
- Birthday off
- 28 days holiday (including bank holidays)
- Supportive, team-focused environment
- 35 hour working week with an early finish Friday!
👉 If you’re looking for a varied role where no two days are the same and you can build strong customer relationships while keeping things organised behind the scenes, we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location