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Customer Service and Resources Administrator
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Rugby Borough Council,
Customer Service and Resources Administrator
£25,989 to £28,142 - Pay award pending
Full Time – 37 hours a week
Rugby Borough Council is dedicated to both Community and Colleague growth. With a focus on wellbeing and personal development, we offer a range of career opportunities where you can take pride in the positive changes you help create. Join an organisation committed to the success of one of the Country’s fastest-growing boroughs and the people who make it thrive.
About The Role
This is a varied and fast-paced role where you’ll be an integral part of the Property Repairs Service.
- Responding to and dealing with customers over the phone, email, and in person
- Administering repairs to their properties
- Logging repair tickets
- Scheduling resources
- Liaising with Officers, Operatives, and Contractors to deliver an effective and efficient service
Please note that this role is office-based 5 days a week.
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About You
This is a great opportunity for someone with experience of working within social housing repairs and maintenance or a related sector, especially if you have experience working with Gas and Electric that’s looking for an office-based, customer-focused role.
- Experience dealing with customers both face-to-face, on the phone, and by email
- Ability to work well under pressure
- Extremely strong attention to detail
- Ability to work at pace
As a front-line person who’s an ambassador for our Property Repairs Service, you’ll be a great problem solver that can operate both with minimal supervision to identify issues and solutions and know when to and be able to get support from the wider team to ensure things are done right first time.
- Good MS Office skills
- Ability to have a high level of accuracy with data and information
- Experience of other IT systems such as Technology Forge and dynamic scheduling tools would be an advantage
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If you enjoy customer interaction, are organized and proactive, have the ability to articulate a situation, and have a professional, personable, and adaptable style we would love to hear from you!
Benefits
- 35 days leave (including 8 Bank Holidays and 3 extra days normally applied at Christmas)
- Generous Local Government Pension Scheme
- Flexi time scheme
- Annual leave purchase scheme
- Subsidised parking
- Structured Induction Program
- Learning and Development opportunities including Future Leaders programmes
- Payment of a professional subscription for approved professionals
- Family Friendly Policies
- Independent Support for your health & wellbeing
- Generous compassionate leave
- Extra Benefits including Retail Discounts, & Cycle to Work scheme and more
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