Ladders and Access Ltd
Customer Service And Sales Administrator
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Company Description
Ladders and Access is a specialist provider of safe Working at Height solutions, offering a wide range of access products and bespoke designs in partnership with leading UK manufacturers. The business is driven by a knowledgeable team that supports customers in finding the most suitable and compliant access options for their needs.
Role Description
The Customer Service and Sales Administrator is a full-time hybrid role based in the City of Bristol, with some flexibility to work from home. This role involves:
- Handling inbound customer inquiries via phone, email, and online channels
- Providing accurate product information
- Offering guidance on safe Working at Height solutions
- Processing orders and quotations
- Updating customer records
- Coordinating with suppliers and internal teams to ensure timely deliveries and bespoke solutions where required
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The role also includes supporting sales activity by:
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- Following up on leads
- Maintaining CRM data
- Preparing basic reports and documentation
The successful candidate will contribute to a positive customer experience, uphold quality standards, and support the wider team with general administrative duties.
Qualifications
- Strong customer service skills, including active listening, clear communication, and a professional approach to resolving queries and issues.
- Sales support experience, such as handling enquiries, preparing quotations, following up on leads, and maintaining accurate sales records.
- Administrative abilities, including data entry, order processing, document management, and consistent use of CRM or ERP systems.
- Comfort with digital tools, including email, online chat, office productivity software, and basic familiarity with e-commerce or online ordering platforms.
- Attention to detail and accuracy when working with product information, pricing, and customer data.
- Ability to work effectively in a hybrid environment, managing time well in both office and home settings.
- Experience in a trade, industrial, safety, or similar environment is beneficial, along with an interest in Working at Height regulations and safe access solutions.
- Relevant education or training in business administration, customer service, or a related field is an advantage, but equivalent experience is also valued.
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