⭐ Deliver a supportive, accurate customer experience

• Handle customer data with strong attention to detail, ensuring documents and information are checked correctly.
• Work confidently across three systems at the same time, keeping everything accurate and up to date.
• Use warm, genuine service and soft skills to keep repetitive tasks feeling positive and customer‑focused.
• Build early rapport to earn the right to sell later in the call.
• Listen carefully — customers often drop sales hooks naturally, and you’ll capture these for your pitch.

⭐ Spot opportunities naturally

• Identify needs by asking effective questions, uncovering what matters most to each customer.
• Pick up and record all buying signals throughout the call to tailor your conversation.
• Highlight Simplify’s strengths — speed, reliability, transparency and expert support.

⭐ Convert conversations into customers

• Use your rapport, persuasion and negotiation skills to guide customers toward the right conveyancing service.
• Confidently handle objections with resilience and helpful problem-solving, using our features and benefits.
• Maintain a clean, well-managed pipeline with excellent administration.
• Communicate clearly and professionally with strong written and verbal English.
• Bring a positive, optimistic attitude that customers can feel.
• Enjoy working towards goals — and have the confidence to close when the moment feels right.

What We’re Looking For

You’re the perfect fit if you have:

• Strong communication skills and the ability to reassure, guide, and influence customers.
• Excellent attention to detail and confident use of multiple computer systems.
• A service-first mindset paired with a natural instinct for spotting and developing sales opportunities.
• Strong listening skills and the ability to pick up on subtle buying signals.
• Rapport-building ability that makes customers feel at ease from the start.
• Persuasive, confident conversational skills and resilience when handling objections.
• Clear, easy-to-understand verbal communication and solid written accuracy.
• Positivity, drive, and motivation to achieve targets.
• Experience in customer service or sales (property experience is a bonus, not essential — we’ll train you!)

Why Join Simplify?

We’re the UK’s leading conveyancing and property services group, based in a modern St Ives, Cambridge office with free parking and excellent transport links.

You’ll benefit from:

• Competitive salary
• Uncapped commission
• 25 days holiday + 8 public holidays
• Option to buy/sell additional holiday
• Pension scheme & life assurance
• Enhanced family-friendly policies
• Employee Assistance Programme
• Retail discounts
• Free conveyancing services for your own move
• An inclusive, supportive environment where your growth matters