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Customer Service Apprentice (36387)
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Job Role
In this interesting and exciting role you will be responsible for supporting the day-to-day running of the parts department, including receiving and processing orders, checking and organising stock, and supplying parts to the workshop team.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Ideally applicants will have an interest or knowledge of cars or the automotive industry to help them carry out their day to day tasks in this role.
A normal day would include:
- Taking incoming and making outgoing calls to suppliers and internal teams
- Ordering and sourcing parts required for workshop jobs
- Checking deliveries and booking parts into stock
- Picking and issuing parts to technicians in a timely manner
- Updating the system with accurate parts and stock information
- Assisting with stock control and carrying out regular stock checks
- Ensuring correct parts are allocated to jobs to meet completion times
- Dealing with parts enquiries from workshop staff and customers
- Maintaining a clean and organised parts department
- Returning incorrect or faulty parts to suppliers where required
- Supporting the team to ensure smooth workshop operations
- Building good working relationships with suppliers and colleagues
- Being a team player and displaying a positive attitude towards teamwork, team members and customers
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. From an employer perspective you will be assigned a mentor who will train and coach you through the Parts Advisor role. Starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face, ultimately, towards the end of the apprenticeship, you will have the opportunity to progress onto a Business Administration apprenticeship level 3.
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What will happen next
New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
- More about this vacancy and any others you are suitable for
- Any training you need to complete
- What the next steps will be
How you could get there
If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
Where you'll work
SHERBROOK HOUSE
WINWICK LANE
WARRINGTON
WA3 7EW
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE GROWTH COMPANY LIMITED
Training course
Customer service practitioner (level 2)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Team working
- Initiative
- Ability to build relationships
- Ability to remain calm
- Professional
- Focused
- Positive attitude
- Keen to develop
About this employer
At Bibby Commercials LTD we offer a full maintenance and repair service for HGV trucks, trailers, light commercial vehicles and more. From curtain repairs, safety inspections & body repairs, we can take care of the issue on-site for you, or at our fully equipped workshop based in Warrington. Having offered fleet maintenance services to fleets large and small across the UK for over 12 years, our experienced team are able to fix just about every aspect of your commercial vehicle, offering a prompt, professional and efficient service always.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay opens in new tab.
Possible progression within the company and progression onto the next level apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE GROWTH COMPANY LIMITED
The reference code for this apprenticeship is VAC2000037535.
Apply now
Closes in 11 days (Friday 31 July 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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