Find an apprenticeship
Customer Service Apprentice (36408)
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Join GT Services Cheshire in Knutsford
Working on their Customer Service desk, you will be dealing with customers on a day to day basis dealing with queries, quotes and bookings.
What you'll do at work
A normal day would include:
- Taking incoming and making outgoing calls
- Making bookings for customers
- Dealing with customer queries
- General Office duties
- Preparing necessary paperwork
- Updating the system with accurate notes
- Meeting and greeting customers on the day
- Ensuring customer contact details are captured
- Providing customer updates
- Follow-up activity to ensure an excellent customer experience
- Being a team player and displaying a positive attitude towards team members and customers
How you will be supported
Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role. From an employer's perspective, you will be assigned a mentor who will train and coach you through the Customer Service Role. Starting with the basics of customer booking and appointments, learning the computer systems, progressing to job shadowing with customers face to face with the end goal of giving you the opportunity to progress onto a Business Administration Apprenticeship level 3.
What will happen next?
New applicants to The Growth Company who meet any basic entry requirements for the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:
- More about this vacancy and any others you are suitable for
- Any training you need to complete
- What the next steps will be
- How you could get there
If you are catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Where you'll work
UNIT 12
NOVUS PARK
HAIG ROAD
KNUTSFORD
WA16 8FB
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider
THE GROWTH COMPANY LIMITED
Training course
Customer service practitioner (level 2)
[Understanding apprenticeship levels](opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Essential qualifications
- GCSE in:
- English (grade A*-C/9-4)
- Maths (grade A*-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Calm
- Professional
- Focused
- Positive attitude
- Smart appearance
About this employer
Based in South Cheshire, our fully qualified technicians specialise in the diagnosis, repair and service of Bentley vehicles and other prestige manufacturers. Our experience of working at Bentley Motors makes us appreciate that our customers uphold the experience of quality vehicle servicing almost as much as owning the vehicle itself. Therefore, our aim is to provide a personalised service of an exceptionally high technical standard complemented by competitive labour rates.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab). Possible progression within the company and progression onto the next level apprenticeship.
Ask a question
The contact for this apprenticeship is:
THE GROWTH COMPANY LIMITED
The reference code for this apprenticeship is VAC2000034069.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills