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Customer Service Apprentice
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A perfect position for someone who enjoys interacting with the public. Their teams are made up of all kinds of people, united by the desire to provide vital services to communities. This role is ideal for someone who has a customer-focused attitude with a desire to grow within a team.
Requirements
- GCSE in: English (grade 4/C or above)
- GCSE in: Math (grade 4/C or above)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
Responsibilities
- Serving customers.
- Organising the shop floor.
- Ordering stock.
- Put together ideas for social media platforms such as Facebook, Instagram and TikTok.
- Answering and responding to enquiries.
- Taking payments.
- Money handling, money counting and vetting.
Benefits
- Wage: £15,600 for your first year, then could increase depending on your age
- National Minimum Wage rate for apprentices
- Training course: Customer service practitioner (level 2)
- Hours: Monday to Friday, 9am to 5.30pm. 37 hours 30 minutes a week
- Start date: Tuesday 4 August 2026
- Duration: 1 year 3 months
- Positions available: 2
- 20 days annual leave plus Bank Holidays.
- Full-time position on completion of the apprenticeship.
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Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider: STARTING OFF LIMITED
Training Course: Customer service practitioner (level 2)
What you'll learn:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule:
- Remote learning delivered by Starting Off.
- 6 hours a week off the job learning.
About Our client
Our client is at the heart of local communities across the UK. Serving customers from every generation and background, they are constantly looking to innovate and adapt to their changing needs. But always with the personal touch that people of all ages have valued for more than 300 years.
Application Process
- The reference code for this apprenticeship is VAC2000029716.
Contact
- STARTING OFF LIMITED
- Lucy Harris
- lucy.harris@startingoff.co.uk
- 01536851190
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