As our Customer Service Apprentice

As our Customer Service Apprentice, you will work within a small team to build strong relationships with customers, deliver a consistently high standard of service, and confidently upsell and cross-sell. You will actively promote our services, support new customers, and contribute towards achieving and exceeding sales targets.

What you'll do at work

The successful Apprentice will start work immediately and will be on an extended trial prior to enrolment in October 2026. This is to ensure suitability for both parties before committing to formal Apprenticeship training.

• Handle and resolve customer enquiries professionally, both face to face and over the telephone, ensuring a positive experience at every stage
• Process customer payments accurately and efficiently using the till system
• Carry out regular stock rotation to maintain product quality and availability
• Support product testing and provide informed advice to customers where appropriate
• Promote new product lines and special offers through social media platforms
• Maintain shop floor and window displays to a consistently high standard
• Complete general housekeeping duties to ensure a clean, safe, and welcoming environment
• Actively promote additional products and services, identifying opportunities to upsell and cross-sell.

Where you'll work

11 COLE STREET
SCUNTHORPE
DN15 6RA

Apprenticeships include time away from working for specialist training.

You’ll study to gain professional knowledge and skills.

Training provider

TEC PARTNERSHIP

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.