Places for People
Customer Service Apprentice
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Looking to start your career with a supportive employer that will invest in your future?
Through our PfP Thrive Academy, we're offering an exciting opportunity to join RMG as an Apprentice Customer Service Advisor, gaining valuable workplace experience, professional skills and industry-recognised learning whilst earning a salary.
From day one, you'll become part of a friendly and supportive team, helping customers, building confidence and developing skills that can open doors to a long-term career within RMG and the wider Places for People Group.
For many colleagues, customer service is just the beginning. Through our structured development pathways, you'll have the opportunity to explore future careers across areas such as Property Management, Health & Safety, IT, Data, Business Support, Finance and Leadership as you grow your skills and experience.
Why Choose This Apprenticeship?
- Earn while you learn
- Gain hands-on customer service experience from day one
- Receive structured learning through the PfP Thrive Academy
- Be supported by dedicated coaches, managers and colleagues
- Develop skills that are recognised across the industry
- Access genuine career progression opportunities within a national organisation
- Join a business that invests in your development and future success
More About The Role
As a Customer Service Advisor Apprentice, you'll be the voice of RMG, helping customers with a variety of enquiries relating to their properties and accounts. You'll communicate with customers through phone, email, WhatsApp and online chat, providing excellent service and helping to find solutions that meet their needs.
You'll also gain experience using industry-leading systems, working with colleagues across the business and developing valuable skills that will support your future career.
No two days are the same, making this a fantastic opportunity to learn, grow and build confidence in a busy customer-focused environment.
What We're Looking For
We're not looking for years of experience – we're looking for potential.
If you're someone who:
- Enjoys helping people
- Has a positive attitude
- Communicates well with others
- Is keen to learn and develop
- Takes pride in doing a good job
- Can work well as part of a team
Working Hours
Our Customer Service Centre operates 24/7 to support our customers. You'll work a rotating shift pattern including:
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- 8am – 4pm
- 9am – 5pm
- 10am – 6pm
- 12pm – 8pm
You'll work one weekend in every four weeks and receive days off in lieu.
What's in it for You?
- 27 days holiday plus Bank Holidays
- Free onsite parking
- Potential bonus opportunities
- Healthcare Cashback Plan
- Employee discounts and savings schemes
- Cycle to Work scheme
- Ongoing learning and development
- Reward and recognition programmes
- Excellent opportunities for career progression
- A comprehensive induction and training programme to help you succeed from day one
Your Future Starts Here
At RMG, we believe in helping people reach their full potential. This apprenticeship is more than just a job – it's an opportunity to gain qualifications, build confidence, develop lifelong skills and start a rewarding career with one of the UK's leading property management organisations.
Applications are now open for our September 2026 intake through the PfP Thrive Academy.
What's next?
If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team
As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application.
We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.
If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on
Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.
If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.
We understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking. For this role we are open to discussing the possibility of reduced hours, flexible start and finish times or compressed hours.
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If you are a recruitment agency please note we operate a PSL and do not take cold calls
Safeguarding
At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.
We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.
By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities
Armed Forces
We are proud to support the Armed Forces Covenant. Places for People will guarantee an interview for any candidate who is serving or has formerly served in the Armed Forces, as a reservist, armed forces veteran (including the wounded, injured and sick), cadet instructor and military spouse/partner and who meets the essential criteria for the vacancy.
Disability Confident
We are proud to be a member of the Disability Confident scheme certified as Level 2 Disability Confident Employer. This helps us to successfully employ and retain people with disabilities and health conditions. Disabled applicants who meet the essential criteria for a vacancy will be guaranteed an interview. The Equality Act 2010 (Disability Discrimination Act 1995 for NI) defines a disabled person as someone who has a physical or mental impairment that has a substantial and long-term negative effect on their ability to do daily activities.
Neurodivergent
Neurodiverse individuals have highly valuable skills, and we recognise that a traditional interview process sometimes works against them and doesn’t allow them to self-advocate. Neurodiverse applicants who meet the criteria for a vacancy will be guaranteed an interview.
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