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Customer Service Apprentice
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Earn while you learn with WP Group
Are you looking to start your career with a company that will invest in your future?
We are looking for an enthusiastic Apprentice to join our Commercial team. This is a fantastic opportunity to gain hands-on experience while working towards a nationally recognised Level 2 Apprenticeship.
What you'll do at work
- Providing excellent customer service by phone and email
- Supporting customers with enquiries and orders
- Learning about WP Group products and services
- Updating customer information using our CRM system
- Supporting sales activity by identifying new opportunities
- Building relationships with customers
- Working alongside our experienced commercial team
Where you'll work
Suite 1
Second Floor
Grosvenor House
Grosvenor Square
SO15 2BE
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH HAMPSHIRE COLLEGE GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Customer Service Practitioner Level 2
South Hampshire College Group
Essential qualifications
- GCSE in:
- English (grade Grade 4 or above)
- Maths (grade Grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
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Other requirements
- Passing a Disclosure and Barring Service (DBS) check.
WP Group (Part of Moove Europe) is a leading fuels distribution company. Our head office is based in central Southampton. We specialise in the supply of high-quality fuels.
Being owned by one of Brazil’s largest companies we benefit from being part of a corporate organisation with the agility of a medium sized business. We are fast-paced, people focused, driven by innovation and our customer relationships.
We are proud of our People and culture and are always looking for enthusiastic and positive individuals to join and develop in our inclusive workplace.
Company benefits
- 25 days holiday, plus bank holidays
- Pension matched to 7%
- Life assurance 4 x salary
- Medicash, EAP & Perks
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Long term future career prospects in Customer Service.
Contact
The contact for this apprenticeship is:
WESSEX PETROLEUM LIMITED
Maria Becker
Maria.Becker.uk@moovelub.com
The reference code for this apprenticeship is VAC2000044082.
Closes in 25 days (Monday 17 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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