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Customer Service Apprentice
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About the Role
We're looking for a friendly and proactive Customer Service Specialist to support our customers across phone, email, and digital channels. You'll handle enquiries, solve problems quickly, and ensure every customer/staff member receives a positive, professional experience.
What You'll Do at Work
- Customer & Staff Enquiry Support - respond to calls, emails, and messages from customers and cleaning staff, providing clear information and directing queries to the right place.
- Issue Resolution - help resolve day-to-day problems raised by clients or cleaners, offering solutions and escalating more complex matters to senior team members.
- Record & Data Management - update customer accounts, staff logs, schedules, and interaction notes to keep information accurate and up to date.
- Team, Cleaner & Administrative Support - assist the office team with rota updates, communication to cleaners, document preparation, and general admin tasks that keep operations running smoothly.
- Learning & Development - complete apprenticeship training, shadow colleagues, develop communication skills, and work towards achieving the Customer Service qualification.
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Essential Qualifications
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- GCSE in:
- English (grade 4)
- Maths (grade 4)
- Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Team working
- Non judgemental
- Patience
Digital & System Skills
Other Requirements
- To pass a Disclosure and Barring Service (DBS) check.
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