Customer Service Apprentice

Specsavers Bridgnorth have a great opportunity for someone to join their team to complete the Customer Service Practitioner Level 2 apprenticeship. This role would be a great start to a long lasting career with progression opportunities later in the future. Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience. Requirements

• GCSE in: English (grade 4), Maths (grade 4)
• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills
• Analytical skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience Responsibilities
• Answering telephone calls
• Booking appointments (making sure these are the correct/ suitable appointments for patients requirements)
• Approaching customers that are browsing, seeing if they need assistance
• Registering patients
• Pre-Screening tests
• Supporting customers with frame selection
• Collections, adjusting glasses (checking the glasses fit comfortably and adjusting where needed)
• Repairing glasses
• Supporting and teaching customers with the correct way to use contact lenses
• General admin (keeping keeping track of diarys, making sure correct appointments have been booked)
• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications
• Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery. Benefits
• On successful completion of the apprenticeship, the opportunity to continue to develop and grow within the business and progression opportunities. Application Process
• Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
• Training schedule: Customer Service Practitioner Level 2, Functional Skills Maths & English (if required)
• No day release, training provided within the working environment
• Online portfolio, coach visits once a month
• Desirable qualifications: GCSE in English (grade 4), Maths (grade 4). Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know. About Specsavers The Specsavers Bridgnorth team have many years experience, providing an inviting environment where they feel looked after and comfortable. Contact
• STAFF SELECT LTD
• Nova Training
• apprenticeships@novatraining.co.uk
• Reference code: VAC2000030493.