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Customer Service Apprentice
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Blacks Business Brokers: Customer Service Apprentice
Blacks Business Brokers are looking to recruit a Customer Service Apprentice to join their team. This is an excellent opportunity for school leavers to gain valuable hands-on experience, receive professional training and develop the skills needed for a successful career in customer service.
Wage
- £15,600 for your first year, then could increase depending on your age.
- National Minimum Wage rate for apprentices.
Hours
- Monday–Friday, 9.00am–5.00pm, 37 hours 30 minutes a week.
Start Date
- Tuesday 1 September 2026.
Duration
- 1 year 4 months.
Positions Available
What you'll do at work
- Launching new businesses on to the market.
- Inputting client’s details and updating client records.
- Providing weekly and even daily updates to our client on the phone and by email.
- Dealing with customer queries.
- Researching potential business buyers online.
- Supporting team members.
- Speaking to customers to enquire if they wish to sell their business.
Where you'll work
- 17 ST. MARYS PLACE, BURY, BL9 0DZ.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training provider: BURY COLLEGE
- Training course: Customer service practitioner (level 2)
What you'll learn
Course contents:
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment:
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule:
- Customer Service Practitioner Level 2 Apprenticeship Standard.
- This qualification requires college attendance once per month.
- Additional college attendance may be required for functional skills.
Essential qualifications
- GCSE in: English (grade C/4 or above or equivalent).
Desirable qualifications
- GCSE in: Maths (grade C/4 or above or equivalent).
Share if you have other relevant qualifications and industry experience.
The apprenticeship can be adjusted to reflect what you already know.
Skills
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- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
- We are looking for energetic enthusiastic apprentices to work within our valuations department based in Bury Town Centre.
- We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.
- You will be working with a team of people who have worked through the apprenticeship scheme and successfully become valuable full time team members, they will fully support you as you embark on this exciting opportunity to complete your apprenticeship successfully to become a full-time team member.
About this employer
We are a specialist commercial estate agent acting on behalf of business owners who, for varied reasons, wish to sell their business. We deliver a bespoke service for a wide variety of clients ranging from the retail sector, day nurseries and large multi-million-pound enterprises. The employer is looking to access the government incentive for recruiting apprentices aged 16-18.
After this apprenticeship
- Your earnings can increase over time with an apprenticeship.
- We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.
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