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Customer Service Apprentice
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Job Description
About the Role
To assist with the smooth and efficient day to day business activities at the academy and clubhouse. To give a polite and efficient service and support to members and customers.
What You'll Do at Work
- Support the general manager in the day to day running of the club
- Be responsible for own training and development i.e. first aid
- Assist with marketing ideas and initiatives
- Support and work alongside the club professionals
- Assist with maintaining stock levels within the pro shop and catering facilities and ensure stock is maintained. Assist with stock-take quarterly on shop sales stock. Annual stock-take required (31st October) for accounting of all stock
- Liaise with suppliers
- Work to encourage new members both to the Golf Club and Academy
- Update manager with changes required with EPOS Now and liaise with EPOS Now with any issues
- Ensure Trackman updates are on the system and liaise with Trackman with any issues, marketing new courses
- Input into communications with members through personal contact, weekly members club systems emails and quarterly newsletters to all club users
- Maintain course etiquette and rules.
- To be aware of fire drills and health and safety
Where You'll Work
48 SOUTH GREEN
MATTISHALL
DEREHAM
NR20 3JY
Apprenticeship Details
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
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Training Course
Customer service practitioner (level 2)
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Desirable Qualifications
- GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
An interest in golf is desirable but not essential.
About the Club
Mattishall Golf Club is located between Dereham and Norwich and is a club which provides lots of golfing options for players of all abilities and ages. Mattishall Golf Club provides a modern clubhouse which overlooks a 9-hole course that challenges experienced players, but is also a great course for those new to the game. Our driving range has six covered bays for you to learn, practice and play on.
Additional Information
- Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
- Potential full-time employment.
Contact Information
The contact for this apprenticeship is:
POULTEC TRAINING LIMITED
The reference code for this apprenticeship is VAC2000042261.
Closes in 17 days (Friday 31 July 2026 at 11:59pm)
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