BSS LSE Region
Customer Service Apprenticeship
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who we are
We’re BSS, part of the Travis Perkins Group, and we’re all about providing the heating and plumbing essentials that keep homes, offices, and buildings running smoothly. With over 50 branches across England, Scotland, Wales, Northern Ireland and the Republic of Ireland and a strong partnership with TF Solutions, we’re more than just a supplier – we’re problem solvers, supporting new technologies and helping our customers reduce their carbon footprint. It's all about being there when it counts.
What you’ll be doing
This is your opportunity to be enrolled on our industry-leading apprenticeship development scheme, enabling you to pour the foundations for a successful career.
This is anything but ‘just a job’. You’ll be working whilst completing our bespoke 30-month scheme, giving you the opportunity to gain a deep understanding of our operation, as you move your way across all areas of our Branch and then into management development to give you all the skills to lead a team.
For the first year, we’ll teach you about our safety-first approach, better understand our industry, the market, and our business strategy. You'll learn how to sell by providing great service, you’ll gain a deep understanding of our product base and so much more. In the second year, you’ll learn all about your leadership style and how to inspire a team.
Your learning will be “on the job” with time set aside each week to complete any necessary coursework, and there’s no expectation to take work home with you. You’ll have a dedicated apprenticeship coach who’ll support you every step of the way and you’ll receive 1:1 coaching, mentoring, and technical and skills training to enable you to progress your career with us. At the end of your training, you’ll complete an endpoint assessment and on successful completion, you’ll achieve a L2 Apprenticeship in year 1 and a L3 Apprenticeship in year 2.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
You can hear more on this from our current colleagues here. (And by the way, we’re rated as one of the best apprenticeship employers on Rate My Apprenticeship, click here to see more!)
What’s in it for You?
We offer the chance to work alongside knowledgeable colleagues, advance your career, and make a significant impact on the industry. By helping our customers tackle challenges and reduce their environmental impact, you’ll be part of something meaningful. Plus, we offer great training, opportunities for career growth, and a supportive, team-focused environment where success is celebrated!
We Offer
- Attractive annual salary
- Performance-based bonus that rewards your hard work
- Save-as-you-earn & Buy-as-you-earn schemes for smart financial growth
- Generous contributory pension scheme to secure your future
- Exclusive colleague discounts across a variety of Group businesses, including 20% off at Toolstation
- Wellbeing support to keep you feeling your best
- MyPerks discounts at top retailers, restaurants, and more!
What You'll Bring
Experience in merchanting is not needed. In fact, experience in any sort of work is not required because if you’ve got the right attitude to learn and genuinely want to develop a career, we can teach you the rest.
However, here are some of the things we look for:
- Safety conscious - Our number one priority is to keep our colleagues safe and well, and that’s down to all of us so you’ll need a real focus on this
- Hard working - This job can be demanding and there’s always plenty to do.
- Customer focused - You may not have worked in a customer service role, but you know what good service looks like and how to provide it
- Team spirited - Be happy to muck in and get your hands dirty and look after one another
- Adaptable - This apprenticeship will see you move around the operation in a fast-moving environment
- Authentic - We have a saying here at Travis Perkins - You be you, it makes us us; so come and let your personality and passion shine through
Get help with your application
Your very own career expert that helps elevate your application to the next level.
You also need to meet the below requirements…
- You are over 18 (due to some of the products we sell)
- You’re not currently in any form of education
- You are eligible to work in the UK
- You are brand new to this kind of role
- You are able to drive and have access to your own vehicle
During your programme, you will spend time in other branches within your local region. This will require the successful candidate to have a full UK driving licence and ideally access to a vehicle, as you will be required to travel to different locations.
If you don’t meet these requirements and this apprenticeship isn’t right for you, we’d still love to hear from you so please take a look at www.tpplccareers.co.uk to see our non-apprenticeship opportunities.
How to Apply
Ready to take the next step in your career? Apply now and join a company that truly values its people. We can’t wait to hear from you!
We’re proud to be an equal opportunities employer and are committed to building a diverse team. No matter your background, we believe in giving everyone the opportunity to succeed.
Share
Apply Save for Later
Do you want to be notified every time a job like this gets added? Follow the link below and we'll send you an email
Building better communities
Our businesses span the trade, home improvement, and DIY markets, and our aim is to offer the best for our employees, customers, suppliers, and the communities around us, which helps bring our strategy to life.
find out more
Who we are
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills