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Customer Service Apprenticeship - Care Navigator/ Receptionist
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Customer Service Apprenticeship - Care Navigator/ Receptionist
A friendly, organised Care Navigator is needed to join the reception team at Addington Road Surgery. You'll be a first point of contact for patients, helping them access the right care, in the right place, at the right time. The surgery is part of a wider Primary Care Network and prides itself on being a supportive, friendly place to work.
Requirements
- GCSE in English (grade 5)
- GCSE in Maths (grade 5)
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Patience
- Understand Data Protection
- Ability to stay calm
- DBS check required
Responsibilities
- Greet patients face-to-face, by phone, and online, providing a professional and compassionate first point of contact
- Book, amend, and cancel appointments and home visits
- Triage alongside a Clinician
- Assess patient needs and signpost to the most appropriate healthcare professional or service (GP, nurse, pharmacy, social prescribing)
- Process prescription requests and handle general enquiries
- Maintain accurate patient records using EMIS / SystmOne
- Support the wider practice team with day-to-day administrative tasks
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Benefits
- NHS Pension
- Employee Assistance Programme
- Training
- Employee discount
- Employee mentoring programme
- Free parking
- Health and wellbeing programme
- Parking
- Apprenticeship training included
Application Process
- The apprenticeship includes time away from working for specialist training. You’ll study to gain professional knowledge and skills.
- Training will be delivered whilst you are with your employer, with monthly remote contact on Teams with your tutor.
- Closes in 29 days (Friday 31 July 2026 at 11:59pm)
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About Addington Road Surgery
Addington Road Surgery is a busy GP practice providing high-quality primary care to our local community. We’re part of a wider Primary Care Network and pride ourselves on being a supportive, friendly place to work and learn. https://www.addingtonroadsurgery.co.uk
Contact
NORTHWEST EDUCATION AND TRAINING LIMITED Amanda Fair-Hill amanda.fair-hill@nweat.co.uk 07512311133 Reference code: VAC2000040158
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