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Customer Service Apprenticeship - Nottingham Specsavers
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Become an Apprentice
Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. Giving customers top-notch advice.
Wage
£15,642 a year
Minimum wage rates (opens in new tab)
Training course
Customer service practitioner (level 2)
Hours
Days and shifts to be confirmed - full-time to include weekend working. 37 hours 30 minutes a week
Start date
Tuesday 18 August 2026
Duration
1 year
Positions available
1
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Giving customers top-notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Efficiently answer telephone calls to the store
- Advising customers their hearing aids/glasses are ready or delayed as appropriate
Where you'll work
20-24 Wheeler Gate
Nottingham
NG1 2ND
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SPECSAVERS OPTICAL SUPERSTORES LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
- Level 2 Customer Service Practitioner qualification
- Functional Skills in maths and English, if required
- Training method to be confirmed
Desirable qualifications
- GCSE in:
- Maths (grade 9-3 (A*-D))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- Organisation skills
- Administrative skills
- Team working
Other requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry-level position; you must not have worked in the customer service sector before.
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family-run business, continuing to go from strength to strength and proud of it.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.
The contact for this apprenticeship is:
SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is VAC2000041318.
Closes in 26 days (Tuesday 4 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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