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Customer Service Apprenticeship - Shefford
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Vehicle Rental Front Desk Administrator Apprentice
RGM Truck & Van are looking for a new Vehicle Rental Front Desk Administrator Apprentice. You will be studying toward your Customer Service Specialist apprenticeship L3.
Wage
£18,785 a year
Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 08.00 - 17.30. Every other Saturday morning from 08.00 - 10.00. 42 hours a week
Start date
Tuesday 18 August 2026
Duration
1 year
Positions available
1
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As an enthusiastic Vehicle Rental Front Desk Administrator Apprentice, working alongside the Rental Manager within a small, supportive team, you will gain valuable experience in customer service, administration, and vehicle rental operations.
This customer-facing role involves communicating with customers in person, over the telephone, and via email, whilst supporting the day-to-day running of our vehicle hire department. Full training will be provided on our computerized rental management system, giving you the opportunity to develop the skills and knowledge needed for a successful career in customer service and administration.
Key Responsibilities:
- Welcome customers professionally, both in person and over the telephone
- Respond to customer enquiries via telephone and email
- Process and manage vehicle hire bookings using the company rental system
- Assist with scheduling vehicles for both short-term and long-term hire
- Ensure hire vehicles are prepared, presented, and ready for customers
- Support the coordination of vehicle maintenance and servicing schedules
- Carry out general administrative duties including data entry and record keeping
- Maintain accurate customer and vehicle records
- Work closely with the Rental Manager to ensure the smooth day-to-day operation of the rental department
- Deliver excellent customer service at all times
We are looking for someone who is:
- Friendly, approachable, and professional
- A confident communicator with excellent customer service skills
- Organised and able to manage multiple tasks
- Keen to learn and develop new skills
- Computer literate (preferred but not essential as full training will be provided)
- A driving licence is desirable but not essential
Where you'll work
Unit 6 Shefford Hardwicke Farm
SG17 5NU
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Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BABINGTON BUSINESS COLLEGE LIMITED
Training course
Customer service specialist (level 3)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future-focused approach to customer service delivery including decision-making and providing recommendations or advice.
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
- Business focused service delivery: Find solutions that meet your organisation's needs as well as the customer requirements.
- Providing a positive customer experience: Through advanced questioning, listening, and summarising, negotiate mutually beneficial outcomes.
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
- Providing a positive customer experience: Use clear explanations, provide options, and solutions to influence and help customers make choices and agree on next steps.
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction.
- Providing a positive customer experience: Demonstrate a cost-conscious mindset when meeting customer and the business needs.
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer.
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format.
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication, and facts and act upon it.
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service.
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome.
- Customer Service performance: When managing referrals or escalations, take into account historical interactions and challenges to determine next steps.
- Service Improvement: Analyse the end-to-end service experience, seeking input from others where required, supporting the development of solutions.
- Service Improvement: Make recommendations based on your findings to enable improvement.
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations, and industry best practice.
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Training schedule
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential and make skills really work for them.
Upon completion of this 12-month Apprenticeship, you will have obtained your Customer Service Specialist apprenticeship Level 3 Apprenticeship.
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative Skills
- Customer Care Skills
- IT Skills
- Teamworking
- Communication Skills
Other requirements
The closing date guidance, if a successful candidate is found before the advertised dates, the advert will close early.
We are a small family-run business, and you will be working within a small team, assisting within our vehicle rental operation and daily duties. A front desk, customer-facing role, in person, via email, and telephone. Managing customer bookings for our fleet of hire vehicles, maintenance, scheduling, and vehicle presentation pre and post hire.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
There is a possibility of being offered a full-time role after successful completion of the apprenticeship.
The contact for this apprenticeship is:
BABINGTON BUSINESS COLLEGE LIMITED
George Marsh
Apprentice.Recruitment@pgon.co.uk
07756 875243
The reference code for this apprenticeship is VAC2000041105.
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