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Customer Service Apprenticeship - Stafford Specsavers
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As an Apprentice in Our Store
As an apprentice in our store you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. You will give customers top-notch advice, give customers a warm welcome and dealing with orders and payments.
Wage
- £16,841.22 a year
- Minimum wage rates (opens in new tab)
- £8.50 per hour
Training Course
- Customer service practitioner (level 2)
Hours
- Days and times to be confirmed to include weekend working. 38 hours a week
Start Date
- Thursday 20 August 2026
Duration
- 1 year
Positions Available
- 1
About the Role
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What You'll Do at Work
- Giving customers top-notch advice
- Giving customers a warm welcome to the store
- Dealing with orders
- Efficiently answer telephone calls to the store
- Advising customers their hearing aids/glasses are ready or delayed as appropriate
Where You'll Work
- Unit 17 Guildhall Shopping Centre, Market Square
- Stafford
- ST16 2BB
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training Provider
- SPECSAVERS OPTICAL SUPERSTORES LIMITED
Course Contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training Schedule
- Level 2 Customer Service Practitioner Apprenticeship Standard
- Functional Skills in maths and English (if required)
- Blended on/off-the-job training and location to be confirmed
Share if You Have Other Relevant Qualifications and Industry Experience
The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Initiative
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Other Requirements
Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.
About Specsavers
Specsavers have been a family business for over 35 years, working together with our store partners to provide the best value optometry, audiology and other healthcare service for our customers. You’ll find us in the UK, Ireland, Netherlands, Norway, Sweden, Denmark, Finland, Spain, Australia and New Zealand, employing over 38,000 people who work across our 2,293 stores, as well as in our support offices and throughout the supply chain.
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.
Contact Information
The contact for this apprenticeship is: SPECSAVERS OPTICAL SUPERSTORES LIMITED
The reference code for this apprenticeship is VAC2000043195.
Closes in 20 days (Thursday 6 August 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.
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