Bandai Namco Amusement Europe Ltd.
Customer Service Assistant
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Customer Service Assistant
Clip n Climb Climbing Instructor - Job Role
About Our Company
Clip n Climb within the Metrocentre, Gateshead, is part of the global brand Bandai Namco—the leading creators in the world of entertainment. Originally focusing on Funscape sites across the UK, which include attractions like bowling, dodgems, soft play, arcades, and food outlets, Clip n Climb launched in 2019.
Unlike traditional climbing centres, Clip n Climb offers a unique experience within a bustling mall. Key features include:
- A 360-degree view overlooking the 2-floor MetroCentre Mall
- 23 climbing spots
- 24ft climbing walls
- A state-of-the-art interactive Valo climbing wall
- A 24ft vertical drop slide
- A small café area for those seeking a relaxing break
We’re open 364 days a year, offering continuous, all-day access for customers. Our dedicated and motivated team is committed to creating a fun yet safe environment for everyone.
Job Role & Responsibilities
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Core Responsibilities:
- Coach and mentor climbers – Guide beginners to building confidence and achieving their climbing goals through engaging, supportive instruction.
- High-risk flock care – Perform rescues at height, ensuring climbers’ safety at all times.
- Equipment maintenance – Clean and maintain climbing equipment using belay ropes, keeping everything in optimal condition.
- Safety briefings – Provide thorough training and instruction to all visitors entering the climbing arena.
- Maintain a safe yet fun atmosphere – Ensure an enjoyable experience for all ages while prioritising safety.
- Adhere to policies – Follow the usual business policies and regulations governing the facility.
- Customer service – Assist and interact with customers in a friendly, professional manner.
- Facility support duties – Rotate between reception and café assistance when required.
- Staff development – Participate in ongoing training and development opportunities.
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Key Requirements
- Must be over 18 years old (due to Health and Safety regulations).
- Located inside the MetroCentre, offering good public transport links for commuters.
- No rigid working hours – The facility operates year-round, with flexible scheduling that ensures no unusually early or late shifts.
Flexibility & Team Culture
Our business falls under the leisure and hospitality sector, meaning we experience peaks in demand during:
- Weekends
- Bank holidays
- School holidays
This requires team members to be adaptable and willing to work flexible hours, especially during busy periods.
Why Join Us?
If you thrive in an active, fast-paced environment, surrounded by a positive, driven team, and are ready for a career that’s anything but ordinary—apply today to join our elite climbing instructors.
Come be part of something different! A challenging, fun, and rewarding team environment.*
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