SPAR
Customer Service Assistant (12-Week Fixed-Term Contract) - SPAR Keynsham
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Customer Service Assistant (12-Week Fixed-Term Contract) - SPAR Keynsham
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England. Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues. These colleagues support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as those working within our SPAR network.
Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land’s End in the west, and from Bristol and Salisbury in the north. In addition to offering convenience goods, groceries, chilled foods, and food-to-go, we also provide essential local services at selected locations, including Post Office services, lottery, and online collection and delivery services.
We take pride in serving our communities and strive to provide an efficient, quality customer service for all our customers. We also play a significant role in local charity and community support, including fundraising for local organisations and our main charity partner, Marie Curie.
About Keynsham
Keynsham is a delightful town nestled between Bristol and Bath in Southwest England. With a rich Roman history, stunning Chew Valley landscapes, and the serene River Chew, it’s a haven for nature lovers. The town’s lively high street features independent shops, cozy cafes, and inviting pubs, with Memorial Park offering a picturesque spot for picnics and events. Thanks to its charm and community spirit, it’s one of the favourites among locals.
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Customer Service Assistant Role – Keynsham (SPAR)
This isn’t just a job in a shop—it’s the start of a retail career with training, learning, apprenticeship, and career progression opportunities. Here’s a glimpse of what you’ll get to do, as well as key requirements:
Core Responsibilities
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Warm Welcomes: Exceptional Customer Service
- Always greet customers with a smile and pride
- Deliver outstanding service with a focus on community contributions
- Go the extra mile to enhance the shopping experience
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Ensuring Store Standards
- Play a vital role in maintaining efficiency and smooth operations
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Delivering Customer Satisfaction
- Use your product knowledge effectively
- Stay updated on promotions and create eye-catching displays to entice customers
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Ensuring Transaction Accuracy
- Demonstrate meticulous attention to detail for accurate sales processing, including cash-up routines and managing company monies securely
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Stock Management
- Take ownership of stock operations, including receiving, replenishing, and displaying products effectively
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Maintaining Cleanliness
- Keep the store environment clean and tidy at all times
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- Compliance with Legal & Safety Standards
- Receive full training to ensure adherence to allergen-labeling regulations, food quality standards, and legal compliance
- Ensure compliance with age-related sales regulations and Think 25 guidance
- Understand and follow all health and safety guidelines to guarantee the safety of both colleagues and customers
Perks & Benefits with Appleby Westward
Here’s what you gain from making yourself part of our team:
- 10% Discount on all purchases in-store
- 5.6 weeks paid leave per year, pro-rata (flexible timing to rest and recharge)
- Employee Assistance Programme (EAP) with access to resources like Grocery Aid for additional support
- Secure future through our Company Pension Scheme after just 3 months of service
- Career growth with opportunities for apprenticeships, training, and promotions
- Potential progression pathways to Store Manager or other leadership roles
Why Join Us?
If you bring a passion for customer service, enjoy serving the community, and can prove how you’ll thrive in retail, we’d love to hear from you! Together, let’s create a welcoming, efficient, and safe shopping environment for everyone’s benefit.
Apply now to begin your journey with us!
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