SPAR
Customer Service Assistant (12 Week Fixed-Term) - SPAR Maiden Newton
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Customer Service Assistant (12 Week Fixed-Term) - SPAR Maiden Newton
Customer Service Assistant – Maiden Newton, Dorset
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England.
Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall, where we employ around 2,000 colleagues. These colleagues support our wholesale distribution operations for both our independent retail estate and company-owned retail stores, as well as work within our SPAR network.
Our SPAR retail stores specialise in providing the following to communities across Chichester, Land’s End, Bristol, and Salisbury:
- Convenience goods
- Groceries
- Chilled foods
- Food-to-go
- Essential local services including Post Office services, lottery, and online collection & delivery services at select locations
We take pride in serving our communities while delivering efficient, high-quality customer service. Additionally, we contribute significantly to local charity and community support, particularly through fundraising for Marie Curie and other regional organisations.
About Maiden Newton
Maiden Newton offers both its historic charm and scenic countryside beauty. The local SPAR shop on Dorchester Road acts as a community hub, offering:
- A wide range of groceries
- Fresh produce
- Convenient services, including an in-store bakery and lottery
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The store is beloved by locals for its friendly atmosphere and essential provisions.
The Customer Service Assistant Role
This position is not just a job in a shop—it’s a retail career with opportunities for training, learning, and apprenticeships. Here’s a snapshot of what the role involves:
Core Responsibilities
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Warm Welcomes: Customer Service with Pride
- Always greet customers with a smile
- Deliver excellent service with a focus on community needs
- Go the extra mile to enhance customer experience
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Store Standards
- Help maintain a smoothly running store
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Customer Satisfaction
- Utilise product knowledge effectively
- Stay updated on promotions and discounts
- Create eye-catching displays to attract customers
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Transaction Accuracy
- Ensure precise, efficient handling of all sales transactions, including cash up till operations
- Maintain the security of company funds at all times
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Stock Management
- Take ownership of tasks such as:
- Receiving stock
- Replenishing shelf displays
- Ensuring an attractive, well-stocked store
- Take ownership of tasks such as:
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Cleanliness
- Assist in keeping the store and premises clean and tidy at all times
-
Legal Compliance & Food Quality
- Receive full training to ensure:
- Proper labelling and allergen regulations
- Maintenance of product quality standards
- Receive full training to ensure:
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Age-Related Sales
- Strict compliance with Age-Related Sales regulations and Think 25 guidelines
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Health & Safety
- Learn and adhere to all health and safety protocols to ensure the wellbeing of colleagues and customers
What Can You Expect from a Career with Us?
- 10% Discount on all in-store purchases – because we want you to enjoy shopping too
- 5.6 weeks of annual leave per year (pro-rated, if applicable)
- Employee Assistance Programme & Grocery Aid for any concerns or challenges you may face
- Company Pension Scheme (accessible after just 3 months of service)
- Growth Opportunities: Tailored apprenticeships and learning journeys to progress, with potential to become a Store Manager over time
Why Join Appleby Westward?
We are looking for someone who:
- Has exceptional customer service skills
- Is interested in starting or progressing their retail career
- Enjoys working within a vibrant community
If this sounds like you, we’d love to hear how you could contribute to our team in Maiden Newton! Apply today and start an exciting journey with Appleby Westward – SPAR Retail Family.
Together, we build welcoming, efficient, and safe shopping environments for everyone.
Inductions will begin shortly. Apply now!
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