Vita Group
Customer Service Assistant
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Seasonal Customer Service Assistant Coventry
Contract & Rates
- Contract: Fixed Term (FTC), 15 hours per week
- Hourly Rate: £13.45 (incl. holiday pay) – total £15.07/hour
- Hours: Varied shifts, 6am – 9pm
About the Role
Vita Student’s premium apartment design delivers luxury, comfort, and lifestyle for summer guests. We seek a Seasonal Customer Service Assistant to ensure an exceptional home-from-home experience through exceptional hospitality and proactive guest service.
Responsibilities
Front-of-House & Guest Relations
- Welcome guests with a warm, friendly, and vibrant attitude.
- Handle check-ins/check-outs efficiently, anticipating guest needs.
- Provide local attraction recommendations and direcly support enquiries.
- Address issues proactively to solve problems and uphold guest satisfaction.
Administrative & Facilities Management
- Manage room reservations, payments, invoices, and billing accuracy.
- Survey communal areas (4–6 hour block walks) and report findings.
- Abrahaming guest amenities (coffee, tea, refreshments, vending) stock levels.
- Maintain premium site standards:
- Deep cleanliness of communal areas.
- Waste management compliance with health/safety protocols.
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Emergency & Professional Support
- Primary point of contact for incidents or emergencies.
- Ensure guest safety while maintaining respectful facility use.
** Requirements**
Experience
Professional background in:
- Customer service with a track record in premium hospitality.
- Note: While cleanliness is essential, we seek individuals with proactive and attentive service skills—not formal cleaning qualifications.
Technological Proficiency
Experience with various technology systems essential.
Personal Traits
Our inclusive culture thrives on diverse talents. Required:
- Communication: Fluent English (multi-lingual asset).
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- Leadership/Resilience: remain composed under pressure.
- Adaptability: flexible for night shifts during high-demand periods.
- Physical Needs: routine standing/walking; reasonable adjustments accommodated.
Why Join Vita?
Benefits
- Work in luxury student housing with stellar resident standards.
- Paid holiday included in salary.
- Pension: 3% employer + 5% employee contribution via Royal London Pension.
- Recognition: employee vouchers e.g. Employee of the Month, Work Anniversary Awards.
Career Growth
- Comprehensive induction and L&D programmes (Bronze to Platinum training tiers).
Employee Support
- 24/7 confidential wellbeing support for personnel or organisation issues.
Notes About Employment Checks
All applicants undergo: Right to Work verification. DBS checks (mandatory). Note: Unable to sponsor Right to Work in the UK.
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