University of the West of England
Customer Service Assistant - Accommodation Services
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At UWE Bristol
At UWE Bristol, our Accommodation Services team provides a welcoming, safe and supportive environment for students living in University-managed accommodation. As a Customer Service Assistant (Accommodation Services), you will be a key point of contact for students, visitors and colleagues, delivering excellent customer service across our accommodation sites.
You will respond to queries, provide information and guidance, issue access cards, support maintenance requests and help manage our busy Post and Parcel Service. You will also contribute to creating safe, welcoming environments and support key activities throughout the year, including student arrivals, departures and Open Days.
About You
You will be friendly, professional and customer-focused, with a passion for helping others.
You will have:
- Experience delivering excellent customer service.
- Strong communication and interpersonal skills.
- Good organisational and time management skills.
- Confidence using IT systems, including Microsoft Office.
- The ability to work independently and use initiative.
- A flexible and proactive approach to work.
Experience of working with students, in hospitality or within a customer-facing environment would be an advantage. Additional language skills are also welcomed.
Where you will be working
Accommodation Services operate across a number of UWE Bristol accommodation locations. While Frenchay Campus is likely to be your main base, you will be required to work at other accommodation sites to support operational needs.
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The role operates on a rota covering our Customer Service and Post & Parcel services, which run seven days a week. Flexibility is therefore essential, particularly during busy periods such as student arrivals, departures, university closure periods and University events.
This role is based on site for all your time.
Why UWE Bristol?
We are one of the largest providers of Higher Education in the South West with 38,000 students and 4,000 staff from right across the globe. Based in vibrant Bristol, our ambitions are to make a positive difference to our planet, transforming futures through actions and solving real world challenges.
We offer a wide range of employee benefits including progressive pay rates, very generous annual leave and career average pension schemes as well as retail savings, onsite nursery and opportunities for training and personal development.
Add your individuality to ours
UWE Bristol recognises the power of a truly diverse university community.
We’re part of a vibrant, multicultural city and welcome talented people from all backgrounds. Diversity is our strength, enhancing creativity, decision-making, and problem-solving. Join our supportive community and thrive.
We particularly encourage applications from global majority candidates as we are currently under-represented in this area, however all appointments are made strictly on individual merit.
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As a Disability Confident employer we welcome applications from those who identify as having a disability.
Further information
If you would like to speak to us to find out more about this role, please contact Sara Andrews or Kike Abijo on 0117 328 3601 or email: Sara.Andrews@uwe.ac.uk or Kike.Abijo@uwe.ac.uk.
Interviews are scheduled to take place at our Frenchay Campus mid to late August.
This is a part-time, fixed term position, working 32 hours per week Sunday - Thursday. Hours to be confirmed between 10:30 – 19:00, typically 6 hours shifts.
This post is not available on a job share basis
Salary offers are made in line with the University’s salary assessment guidelines, reflecting your relevant skills and experience in parity with colleagues.
Right to Work in the UK
If offered a role, you will need to provide valid documentation confirming your right to work in the UK before employment begins. Guidance on acceptable documents is available via the Home Office Right to Work Checklist. This role is not eligible for Skilled Worker visa sponsorship.
Next Steps
We’d love to hear from you - if this role excites you, please complete our application form as soon as possible and tell us how your skills and experience meet the criteria listed in the Person Specification, using clear and relevant examples wherever possible.
We’ll keep you informed of the outcome by email once shortlisting is complete.
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