BoyleSports
Customer Service Assistant - Magherafelt
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Job Title: Customer Service Assistant
Department: Retail
Reporting to: Shop Manager
Location: Magherafelt
Role Purpose
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day-to-day of the role will involve:
- Assisting the Shop Manager and shop team in maintaining high standards throughout the day
- Accepting and paying out bets
- Supporting the smooth running of the store
- Occasionally managing shop operations if required
The role also encompasses:
- Opening and closing the business
- Following social responsibility duties
- Acting as a brand ambassador for BoyleSports
Key Responsibilities
- Assist the Shop Manager and Assistant Manager with day-to-day shop operations
- Step in to manage shop operations when required, including:
- Opening and closing the shop
- Managing and guiding the team
- Cash management procedures
- Provide excellent customer service through:
- A helpful, friendly, and knowledgeable approach
- Introducing customers to multi-channel/digital offerings
- Process customer bets efficiently through multiple channels:
- Betting terminals
- EPOS system
- Work under pressure to continuously improve personal performance and shop standards
- Maintain high presentation standards throughout your shift
- Ensure compliance with safety, operational, and cash-handling procedures
- Be an ambitious, driven, and team-focused employee
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Responsibilities (Expanded)
-
Bet Acceptance & Processing
- Accept bets accurately via terminals and EPOS in a timely manner
-
Brand & Customer Engagement
- Introduce customers to in-store and online products offers
- Be confident in building relationships with customers
-
Operational Support
- Train and develop skills through on-the-job support
- Upskill via company opportunities where applicable
-
Team & Personal Growth
- Work in a fast-paced environment while staying energetic and adaptable
- Promote the BoyleSports brand with a results-driven attitude
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Requirements (Knowledge, Skills & Experience)
Essential Skills & Experience
- Customer service-focused
- Operates with trust and integrity
- Flexibility (7-day operational needs)
- Adaptability for varying retail/customer demands
- Strong attention to detail and numeracy
- Good communication skills (verbal & written)
- Problem-solving & creative-thinking approach
- Organised, reliable and dependable
- Proven excellent cash handling experience
- Passionate team player
- Interested in the sporting industry/events
Desirable (But Not Essential) Skills & Experience
- Industry or retail/sporting experience (full training provided if required)
Benefits (Implied)
- Career development within BoyleSports
- Training & growth opportunities
- Opportunity to progress into management
- Aspect of role variety and responsibility
BoyleSports are an equal opportunities employer—applications from all suitably qualified persons are welcomed.
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