Urgo Medical UK & Ireland
Customer Service Assistant (Maternity Cover)
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Customer Service Assistant (Maternity Cover)
Customer Service Assistant – Join Urgo Medical!
Do you want to give meaning to your career and play a key role in a fast-growing company, certified Great Place To Work®, and innovating to improve patients’ health?
Who is Urgo Medical?
At Urgo Medical, we believe innovation can transform lives. Our mission is to help patients heal faster and better, through cutting-edge products and digital services. We face daily challenges like severe wounds, chronic conditions, or infections that cause pain and isolation—and we take on these challenges head-on.
Our ambitious goals includeCreating Our most innovative projects, such as our goal to develop the world’s first artificial skin.
Urgo Medical is also a unique company: 🔹 French and family-owned, shaped by a long-term vision and a culture that puts people at the heart of success. 🔹 The most dynamic in its sector, with +10% growth in 2024. 🔹 International, present in 17 countries.
Here, your work will matter. You’ll be part of a team that combines passion, impact, and innovation. If this resonates with you, this role is for you!
About the Urgo Group
Urgo Medical is part of the URGO Group, a family-owned business with two key divisions: 🔹 Urgo Medical – Focused on advanced medical solutions. 🔹 Urgo Healthcare – Specialising in treating everyday ailments.
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With a €870 million turnover in 2024 and 3,600+ employees, URGO is committed to driving healthcare forward. Want to see our company culture firsthand? Follow @urgo_boss on Instagram!
Key Accountabilities
As a Customer Service Assistant, you’ll play a vital role in:
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Delivering exceptional customer service: ✅ Resolving customer queries quickly and professionally via telephone and email. ✅ Ensuring every interaction leaves a friendly and positive impression.
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Accurate order processing: ✅ Managing customer information and orders with precision using the SAP system. ✅ Maintaining high attention to detail in all tasks.
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Building strong customer relationships: ✅ Actively engaging with key accounts to enhance their experience. ✅ Ensuring a smooth, well-coordinated interaction for every customer.
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Meeting key departmental KPIs: ✅ Order accuracy, minimising input errors, and efficient call handling. ✅ Consistently delivering high-performance standards.
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Driving efficiency and innovation: ✅ Collaborating in a team to improve processes and boost service quality. ✅ Introducing creative solutions for better productivity.
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- Reporting and internal support: ✅ Generating clear, well-structured reports as needed. ✅ Acting as a key point of contact for Business Development, Marketing, Finance, and Sales.
You’ll also need to work flexibly and adapt to other reasonable duties as required.
Key Competencies Required
To excel in this role, you should demonstrate:
- Organisation & timeliness – Ability to prioritise tasks and meet deadlines.
- Effective communication – Clear and adaptable in both verbal and written exchanges.
- Working under pressure – Maintaining consistency and professionalism in busy environments.
- Energy and positivity – A "can do" attitude with unwavering determination.
- Curiosity and innovation – Asking questions, challenging the status quo, and suggesting improvements.
- Customer focus – Passion for exceptional service across all interactions.
- Professional ethics – High honesty and integrity in all actions.
Qualifications & Experience
We’re looking for:
- A-level equivalent or equivalent qualification.
- Prior experience in customer-facing roles, such as: 🔹 Customer Service, 🔹 Call/Contact Centre environments.
- Familiarity with data input techniques.
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