Healthcare Management Trust
Customer Service Assistant - Medical Records
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Position: Customer Service Assistant - Medical Records
Description
We are looking for a professional, organised and customer-focused Customer Services Assistant to join our team. This is an excellent opportunity for someone who enjoys delivering outstanding customer service while ensuring the accurate administration and management of patient records.
You'll play a vital role in supporting patients, consultants, and colleagues by maintaining high-quality medical records, handling enquiries, and ensuring information is managed securely and efficiently.
What You'll Be Doing
As a Customer Services Assistant (Medical Records), you will:
- Prepare patient files for admissions.
- Gather, process, and maintain patient medical records in both electronic and paper formats.
- Ensure patient records are accurate, complete, and available within agreed timescales.
- Scan and upload documentation to electronic patient record systems.
- File, archive, and retrieve medical records efficiently.
- Monitor data quality and resolve missing or incomplete documentation.
- Process Subject Access Requests within required timescales.
- Liaise with consultant secretaries to obtain clinic letters and other documentation when required.
- Confirm and record insurance membership and authorisation details for inpatient admissions where applicable.
- Respond to customer and patient enquiries in a professional, courteous, and timely manner.
- Build positive working relationships with colleagues, patients, visitors, and healthcare professionals.
- Maintain the highest standards of confidentiality, ensuring compliance with GDPR and Information Governance requirements.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
About Us
At the Healthcare Management Trust, we are obsessed with achieving our Vision, “to be the most innovative and best quality provider of niche health and social care services.” Our Purpose is, “to make every contact count, ensuring every resident and patient receives the best possible experience and outcome.”
We aim to provide services which value collaboration and place our residents, patients, and people at the heart of all we do. We will always do the right thing for our residents, patients, and people. We will be outwardly connected to the most innovative practices and service offerings in the market. We will do things differently and will be bold with our ambition to change things for the better.
Our Values:
- We are caring
- We are enterprising
- We are resourceful
- We are authentic
- We are accountable
Our Benefits Include
- Competitive pay
- Private Medical Insurance
- Employer pension contribution
- Wellbeing support
- Long service awards
- Cycle to work scheme
- Recruitment referral scheme
- Continuous learning
- Career progression
- Flexible working options
- 27 Days Annual Leave (Plus Bank holidays) pro rata
- Enhanced Maternity Pay
About You
We're looking for someone who is:
- Experienced in a customer service and administrative role.
- Friendly, approachable, and committed to providing excellent customer service.
- Highly organised with excellent attention to detail and accuracy.
- An effective communicator with strong interpersonal skills.
- Confident using computer systems and learning new technology.
- Able to prioritise workloads and work to deadlines.
- Committed to continuous learning and personal development.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Experience using Electronic Patient Record systems or medical records management systems would be an advantage.
If you're organised, customer-focused, and passionate about delivering excellent service, we'd love to hear from you.
Apply today and become part of a team dedicated to delivering exceptional patient care and service.
HMT reserves the right to close this vacancy early. We therefore encourage early applications.
Following the closing date, you will only be contacted should you be shortlisted for interview.
This post is subject to Disclosure and Barring Services Disclosure.
Job Description
Hiring organization
Industry
Healthcare
Employment Type
Part-time
Duration of employment
Permanent
Job Location
Lamberts Road, Swansea, Swansea, SA1 8FD
Working Hours
20
Base Salary
£12.76 Per hour
Date posted
July 20, 2026
Valid through
July 26, 2026
Application Details
Position: Customer Service Assistant - Medical Records
Name
Phone
Legal right to work in the United Kingdom
I confirm that I have the legal right to work in the United Kingdom and do not require visa sponsorship now or in the future
Letter
Add file
doc,.docx,.pdf
CV & Documents *
Add file
doc,.docx,.pdf
If referred by a member of staff at HMT, please indicate referee name
Required fields
Phone
Thank you for submitting your application. We will contact you shortly!
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location