Vita Group
Customer Service Assistant - Nights
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Customer Service Assistant - Nights
Customer Service Assistant (Nights) – Coventry
Hourly Rate: £13.45 Contract: Permanent (27 hours per week) Working Hours: Fridays, Saturdays & Sundays, 9pm – 6am
About the Role
Vita Student’s next-generation apartment design provides stylish studios that balance privacy and communal living. Our residents enjoy luxury, comfort, and premium amenities in a vibrant city setting. We’re seeking a Night-Time Customer Service Assistant to deliver an exceptional, home-from-home experience while maintaining the highest standards of site and facility upkeep.
Key Responsibilities
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Deliver outstanding customer service:
- Anticipate and meet resident needs with a personalised, welcoming approach
- Offer advice on local attractions and handle enquiries professionally
- Ensure seamless, positive interactions while maintaining site standards
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Front of House / Reception duties:
- Greet students and guests with a warm, friendly, energetic demeanour
- Provide prompt support for urgent questions or concerns
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Maintain site cleanliness & facilities:
- Clean and maintain communal areas to a high standard, especially during quieter nighttime shifts
- Conduct scheduled block walks every 4–6 hours, documenting observations and reporting issues
- Replenish refreshments (e.g. coffee beans, tea bags, milk) and vending machine supplies
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Logistics & security:
- Manage and store parcels ensuring easy student access
- Adhere to waste management policies while addressing potential health & safety hazards
- Be the primary emergency contact for any incidents or crises onsite
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General upkeep:
- Guarantee all facilities are used respectfully by residents and guests
- Offer proactive solutions for challenges or maintenance issues that arise
Requirements
Professional Experience
- Proven experience as a customer service professional, skilled in providing premium service
- Cleaning knowledge or experience (non-professional but hands-on approach is essential)
- Technologically adept with the ability to use various software and systems efficiently
Personal Characteristics
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Strong communication skills (primarily in English, but multilingual candidates welcome)
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Diverse, inclusive mindset to accommodate a multi-cultural team and resident base
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Leadership and organisation skills, with the ability to stay calm under pressure
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Adaptability, creativity, and positivity in handling unexpected situations
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Physical stamina for standing/sitting and repetitive movements (reasonable adjustments if needed)
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Flexibility:
- Properties are open 24/7, 356 days per year (including holidays)
- Where festive/religious time off is required, we actively accommodate—however, availability remains critical to ensure resident coverage
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Why Join Vita Student?
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** corporate benefits**, including:
- 28 paid holiday days (pro-rata), including Bank Holidays
- Birthday off work—guaranteed time to celebrate as you wish
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Perkbox access: Choose rewards like ** cinema tickets, grocery discounts, days out, or seasonal perks**
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Financial security:
- Pension scheme: Vita Group contributes 3% of salary, with employees adding 5% to secure long-term stability
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Recognition & development:
- Yearly parties/events to celebrate success
- Employee of the Month, commendations, and work anniversary rewards
- Training programmes (Bronze → Platinum certification paths) with career progression support
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Wellbeing support:
- 24/7 confidential Employee Assistance Programme for personal/work-related concerns
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Diversity & inclusion:
- Fully welcoming and supportive of colleagues/residents from all backgrounds
Note: All offers are subject to DBS (Disclosure & Barring Service) checks. Unfortunately, we cannot sponsor Right to Work visas, so eligible candidates only need apply.
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