Vita Student
Customer Service Assistant - Nights
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Customer Service Assistant (Nights) – Newcastle
Hourly Rate: £13.45
Contract: Permanent | Hours: 27 per week | Schedule: 3 nights on, 4 nights off (9pm – 6am)
About Vita Student
We’re launching four brand-new residences across the UK & Spain, redefining premium student living with locations in Edinburgh, Birmingham, Newcastle and Madrid. Our designs feature:
- Studio room types tailored to student needs
- Vibrant hub spaces and dedicated study areas
- Fully equipped 24/7 gyms
- Round-the-clock supportive on-site teams
Our approach fuels both academic success and wellbeing— Setting a new gold standard for contemporary living solutions.
The Role: Night-Time Customer Service Assistant
Ensure residents receive a luxury, home-from-home service while maintaining high standards of cleanliness and site upkeep. You’ll be the ambassador for our premium facilities, front of house, and resident advocate—on nights.
Key Responsibilities
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Front of House / Reception:
- Warmly greet residents and guests with professionalism and enthusiasm.
- Anticipate and address questions about amenities, local attractions, and policies.
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Facility Management & Cleanliness:
- Oversee the nightly upkeep of communal areas:
- Deep cleaning high-traffic spaces during quiet hours.
- Ensuring communal areas are tidy during activity periods (e.g., late-night study sessions).
- Conduct block walks every 4–6 hours, recording and reporting on areas needing attention.
- Monitor resident behaviour to uphold respective use of facilities.
- Oversee the nightly upkeep of communal areas:
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Operational & Support Tasks:
- Stock management: Restock coffee units, tea, milk, and vending machines.
- Parcel control: Receive, store, and distribute deliveries safely for residents.
- Waste management: Adhere to health & safety standards, including prevention and cleanup of hazards.
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Incident & Emergency Response:
- Primary point of contact for any accidents, security issues, or emergencies on-site.
Who We’re Looking For
Professional Experience & Skills
- A customer service specialist accustomed to providing high-end care.
- Self-sufficient handler of cleaning duties alongside supplementary tasks—not a professional cleaning role, but strong attention to site maintenance is required.
- Tech-savvy—freely navigating site systems software, POS, and resident management platforms.
Personal Attributes
- Culturally inclusive attitude: We embrace a diverse global community, and Equality & Diversity lie at the heart of our values. All colleagues must reflect this.
- Bilingual preference: While English proficiency is a must, additional languages are a significant asset.
- Soft-Skills Powerhouse:
- Superior communication & conflict resolution.
- Calm under pressure; ability to manage Unexpected situations with composure and adaptability.
- Outstanding organisation & team leadership.
- Body Awareness:
- Physically prepared for standing shifts and repetitive tasks (adjustments made where applicable).
- Unrivalled Flexibility:
- Our properties operate 365 days/year, all bank/RCC redundancies. Festival/religious working patterns must accommodate our residents’ schedules, with staff coverage of first priority.
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Why Join Vita?
We care for our teams— promoting both civic pride and personal growth. Here’s what our award-winners receive:
[Benefits] *
- 28 days holiday (pro-rata). Includes England & Wales Bank Holidays.
- Your birthday off—guaranteed personal leave.
[Perks]:
A Perkbox account with points-based earning, redeemable across a diverse range of: ☑️ Cinema/theatre vouchers ☑️ Local supermarket discounts ☑️ Discounted leisure packages
[Easing The Financial Burden]:
-
Royal London Pension:
Vita Group contributes 3% salary with a 5% personal contribution.
[Career & Personal Development]:
- Comprehensive onboarding, live mentoring, and skills recognition stages (Bronze, Silver, Gold, Platinum).
- Work-Life Balance Support:
- Employee Assistance Programme (24/7 confidential counselling).
- Monthly internal networking events workshops, fostering both peer & personal achievements.
[Celebrating Success]:
- Full-scale group parties, branded ‘Thanks & Food’ celebrations.
- Recognised Achievers Programme: Monthly annual ‘Employee of the Month’ vouchers.
Application Note:
Essential:
- Cleanliness & attention to detail.
- Driven passion for premium service standards.
- Accessible to permanent contract & variable schedule.
Unfortunately, Right to Work (Skilled Worker Visa) sponsorship is unavailable.
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