Vita Group
Customer Service Assistant - Nights
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Customer Service Assistant (Nights) – Edinburgh
Hourly Rate: £13.45 Contract: Permanent (40 hours per week) Working Hours: 4 nights on / 4 nights off (9 pm – 7 am)
About Vitas and the Role
We are launching four brand-new residences across the UK (Edinburgh, Birmingham, Newcastle) and Spain (Madrid), setting a new benchmark for premium student living. These developments feature:
- A range of studio room types
- Vibrant communal hubs and dedicated study spaces
- 24/7 gyms, fully equipped for residents
- Supportive on-site teams and a community-focused approach
This position is part of our initiative to build a brand-new team of Customer Service Assistants, ensuring our residents enjoy a luxury, home-from-home experience while keeping our premium facilities immaculately maintained.
Key Responsibilities
In this Night-Time Customer Service Assistant role, you’ll:
Customer Service & Engagement
- Provide exceptional, personalised service to residents:
- Offer local attraction information and handle enquiries to create a seamless, positive experience
- Be the front of house/reception – greet and welcome students/guests with a warm and vibrant attitude
- Deliver prompt, professional solutions to emerging issues and challenges
- Be the primary emergency contact in case of incidents/on-site emergencies
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Premium Site & Facilities Maintenance
- Nightly cleaning: Ensure communal areas are spotless during both peaks (student activity) and quiet periods
- Conduct 4–6-hour block walks, reporting areas that need attention
- Replenish refreshments (coffee beans, tea, milk, vending machine stock)
- Secure parcel handling – manage and store deliveries efficiently for resident access
Waste Management & Health & Safety
- Maintain waste areas to health & safety standards
- Identify, address, and tidy hazards as needed
Requirements
Experience & Skills
- Proven customer service professional with experience in premium settings
- Hands-on, proactive approach to maintaining cleanliness and safety (Note: Cleaning is a significant part of this role)
- Technologically astute – comfortable with various systems and software
Personal Attributes
- Thrives in a multi-cultural, inclusive environment – embraces diversity and equality
- Excellent communication skills (English is the primary language; multi-lingual skills are a plus)
- Strong organisation, leadership, and calm under pressure
- Adaptable, creative, and positive with resilience to navigate unforeseen challenges
- Must be physically capable of:
- Extended standing
- Repetitive movements
- (Adjustments will be made if necessary)
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Flexibility (Essential)
- Our facilities operate 24/7, including all public holidays and festive breaks
- While we prioritise fair accommodations for religious/birthday leave, the role demands availability as needed to support residents
Why Join Us?
You’ll be part of a team that cares and enjoys luxury accommodation alongside opportunities to thrive in your career and wellbeing:
- Holidays
- 28 paid days (including England & Wales Bank Holidays, pro-rata).
- Birthdays Off
- Guaranteed time to celebrate in style!
- Perkbox
- Aways of lifestyle perks, from cinema/vouchers to holiday experiences.
- Pensions
- We contribute 3% of your salary to a Royal London pension, with a matching 5% employee contribution.
- Celebrate Success Together
- Festive gatherings, parties, recognition schemes:
- Employee of the Month vouchers
- Career promotion certifications (Bronze → Platinum awards)
- Awards for work anniversaries, community champions, and more.
- Festive gatherings, parties, recognition schemes:
- Wellbeing Support
- 24/7 Employee Assistance – confidential mental health and work support.
Hiring Essentials
- Disclosure & Barring Service (DBS) check required.
- ✖ Sorry, no sponsorship for Right to Work in the UK – if this requirement isn’t met, applications cannot be progressed.
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