The Spectator
Customer Service Assistant
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Customer Service Assistant – Old Queen Street Media
An exciting opportunity for a bright and confident Customer Service Assistant has arisen at Old Queen Street Media (publishers of UnHerd, The Spectator, and Apollo magazines).
About the Role
You will be required to carry out day-to-day customer service functions, including:
- Responding to subscriber enquiries
- Moderating the website’s comments section and social media channels
- Handling shop and merchandise orders
The primary function of the role is to receive and handle incoming customer queries across all three brands (primarily via email and telephone) and ensure fast, effective resolutions.
You will join a close-knit team and have the option of hybrid working. As a naturally cheerful, outgoing, proactive individual, you must be confident, able to prioritise, and juggle multiple tasks.
This role suits:
- Recent graduates or school leavers
- Or experienced professionals looking to start a career in publishing/media.
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Key Responsibilities
- Handle day-to-day incoming customer/subscriber enquiries
- Perform comment moderation on unherd.com and across social media platforms
- Manage merchandise and shop order fulfilment
- Assist with general office housekeeping
- Liaise with subscriptions teams to ensure efficient processes
Key Skills & Knowledge
- Experience with various CMS platforms (desirable)
- Strong active listening to understand and meet customer needs
- Excellent written and verbal communication (fluent English)
- Ability to meet strict deadlines and manage workload prioritisation
- Comfortable working multitasked and fast-paced, both independently and in a team
- Analytical and methodical approach with high-level attention to detail
- Experience with analytical tools (e.g., Google Analytics) would be beneficial
- Proficient in MS Word, Excel, and PowerPoint
- A keen interest in politics and current affairs
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Requirements
- Experience in a customer service support role
- Strong verbal and written communication skills
- Ability to handle enquiries, complaints, and feedback professionally
- Experience using customer service tools
- Patience, empathy, and active listening
- Ability to multitask and manage time effectively
- Some remote weekend work when required
Benefits
- Salary dependent on experience
- Hybrid working (3 days in office/2 from home)
- Option to work paid overtime + commission on outbound sales calls
- 5% Employer Contribution Pension Scheme
- Generous discounts at the Company restaurant, plus free breakfast and fruit
- Cycle-to-work scheme
- Interest-free season ticket loan
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