SPAR
Customer Service Assistant - SPAR Castor Road
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Customer Service Assistant - SPAR Castor Road
About Appleby Westward
Appleby Westward is the SPAR Wholesaler and Retailer covering the West of England.
Our Retail Distribution Centre and Support Offices are based in Saltash, Cornwall. We employ around 2,000 colleagues who support our wholesale and distribution operations for both independent retailers and our company-owned SPAR stores, as well as for our broader SPAR network.
Our SPAR retail stores are the leading convenience brand, operating in communities from Chichester in the east, to Land’s End in the west, and to Bristol and Salisbury in the north. In addition to commercial products like groceries, chilled foods, and food-to-go, we also provide essential local services, including:
- Post Office services
- Lottery
- Online collection and delivery services
We take pride in serving our communities and striving to deliver efficient, quality customer service for all our customers. We also play a major role in supporting local charities and community initiatives, including fundraising for Marie Curie as our principal partner charity.
About Brixham
Brixham, a charming coastal town in Devon, is renowned for its stunning beaches. Its local SPAR shop, located on Castor Road, is cherished by the community for offering:
- A wide range of groceries and fresh produce
- Convenient in-store services (bakery, lottery, etc.)
If you enjoy friendly service and community-centric work, the Brixham store might be your next great choice!
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The Customer Service Assistant Role
This isn’t just another retail job—it’s a career with rich training, learnership opportunities, and endless potential. Here’s what the role entails and the mindset you’ll bring:
Key Responsibilities
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Customer Engagement
- Greet customers with ** warmth and professionalism**—thriving to provide exceptional service.
- Go the extra mile to ensure a positive shopping experience for our community.
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Store Excellence
- Contribute to maintaining pristine store standards and operational smoothness.
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Product Knowledge & Promotions
- Enhance customer satisfaction through knowledge of products.
- Stay informed about promotions and create enticing shop-airing displays.
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Accuracy in Transactions
- Ensure all sales are processed error-free.
- Manage cash registers and rebuild accuracy by protecting company funds securely.
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Stock Ownership
- Within your team, take ownership of:
- Receiving new stock
- Customer replenishment
- Displaying products to enhance visibility
- Within your team, take ownership of:
-
Store presentation
- Maintain an immaculate store environment by contributing to daily cleanliness.
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Compliance Commitments
- Understand, learn, and uphold standards for:
- Product quality
- Correct allergen and labelling regulations
- Understand, learn, and uphold standards for:
-
Sale of age-related products
- Adhere to the Aj-Related Age Guidelines and Think 25 support policies.
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- Safety First
- Prioritise and follow all Health and Safety guidelines to keep colleagues and customers secure.
Benefits and Growth Opportunities
Here’s why a career with us makes all the difference:
- Customer Perks
- 10% in-store discount—exclusive to employees.
- Work-Life Balance
- 5.6 weeks holiday annually (calculated on a prorated basis).
- Employment Support
- Employee Assistance Programme (EAP) for confidential guidance.
- Grocery Aid to assist with challenges you or a family member may face.
- Financial Security
- Access to the company pension scheme after just 3 months of service.
- Career Development
- Tailored apprenticeships and abundant learning opportunities.
- Progressions pathways towards Store Manager roles.
Apply Now
If you thrive on delivering excellent customer service, supporting the community, and keeps a store running like a well-oiled machine, we’d love to welcome you.
We’re all about empowering our people—connect with us to start or accelerate your retail career. Join our team and help create an inviting and safe shopping environment for everyone. Application is open to all crossover candidates—let’s build a flourishing future together!
Get ready to step into a rewarding role that grows with you.
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