Leeds Building Society
Customer Service Assistant - Swansea
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Customer Service Assistant - Swansea
How You'll Help Us Live Our Purpose
We've been helping our members save for their future and buy their own home since 1875. Join us and you'll play a big role in helping us to put home ownership within reach of more people, generation after generation.
It's a purpose that drives everything we do. And you can play your part too – join our dedicated team in Swansea Branch and support us in giving our members the great service we pride ourselves on, whatever they're saving for.
How You'll Make a Difference
- Be a friendly face at Swansea Branch for customers.
- Assist with all branch-based products and services.
- Open savings accounts for members investing for fixed terms or important events.
- Make follow-up calls and handle incoming calls about available products and services.
- Complete daily admin tasks:
- Booking appointments
- Scanning documents
- Writing letters
- Processing incoming post
- Ensuring customer records are accurate and up to date
What You’ll Bring to the Role
- Experience of working with customers delivering exceptional service
- Strong attention to detail, with a good level of numeracy for accurate cash transactions
- Resilience and the ability to handle challenging customer situations
- A passion and drive to achieve good customer outcomes
- Previous experience with Microsoft Office or in-house computer packages
Reasons to use Rodeo
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What You’ll Get in Return
- Annual colleague bonus of up to 12%
- Matched pension contributions of up to 10%
- 26 days holiday, plus bank holidays and a holiday purchase scheme of up to 5 days each year
- Colleague Mortgage and Saver products
- Electric Vehicle Scheme / Cycle to Work scheme
- 2 days’ volunteering per year
We’ll provide you with a place to belong and support to learn, develop, and shape a meaningful career.
Why Choose Us?
Our business revolves around our people. Colleagues are central to what we do, as demonstrated by our Inclusive Employers Gold accreditation (2023). We are committed to equal opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
By joining, you’ll contribute to a purpose-focused culture recognised by winning the Leading with Purpose Award at the 2023 Business Culture Awards. This reflects our dedication to embedding shared purpose and making home ownership accessible, generation after generation.
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Visa Sponsorship
This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa route. Therefore, we can only consider applications from individuals who already have the right to work in the UK without employer sponsorship.
Note: Apply before the advert closes. We may withdraw it unexpectedly.
Leeds Building Society fosters a workplace representative of the communities we serve. If you’re unsure about eligibility, contact the recruiter for further clarity. We’re here to support the full spectrum of skills and potential.
Accessibility Note: While we aim for inclusive branches, building constraints limit access in some locations. If you have specific access needs, reach out to careers@leedsbuildingsociety.co.uk for a discussion on reasonable adjustments.
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