Bandai Namco Amusement Europe Ltd.
Customer Service Assistant
Braintree
Posted about 17 hours ago
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Role Summary
To provide great customer service to customers and complete duties as required by the management team.
Role Description
- Greet and welcome customers with a warm, friendly demeanour.
- Function as an expert in our product offerings, answering customer questions and providing recommendations.
- Ensure the store is well-maintained, clean, and visually appealing.
- Process customer transactions accurately and efficiently. Any errors are to be reported to management.
- Work on all the site's departments as required i.e. tills, arcade areas, shop floor retail, Gashapon, game promotion, etc.
- To assist on promotions, themed events, exhibitions etc. Occasionally these may be off site.
- Ensure that all machine faults are reported correctly.
- Work with the store management team to achieve sales targets and meet performance goals.
- Assist in inventory management, including receiving, stocking, and organising merchandise.
- Work with management and colleagues to identify opportunities to increase the area's market share of trade within the locality.
- Provide onward training to other employees.
- Contribute to a positive and inclusive team environment.
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Key Responsibilities
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- Ensure all paperwork that you are responsible for is correctly completed, including e-Learning.
- Adhere to policies and procedures as outlined in the current Company Handbook, your Contract and those you have been trained in by management.
- Adhere to all Gambling, Health and Safety, Food and Hygiene compliance and legislation at all times.
- Ensure all visitors are dealt with correctly as trained i.e. police, enforcement officers, workmen, company reps etc.
- To report any incidents to management straight away.
- Ensure all back-office areas are secure at all times.
- You must maintain professional appearance and conduct at all times.
- Develop a good working relationship between your colleagues and management.
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Skills
Customer Service
Product Knowledge
Transaction Processing
Inventory Management
Team Collaboration
Event Assistance
Problem Reporting
Compliance Adherence
Training
Sales Target Achievement
Visual Merchandising
Communication
Organizational Skills
Positive Attitude
Professional Conduct
Relationship Building