ESS – Defence, Energy and Government Services
Customer Service Assistant
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Are you ready to bring your spark to the defence, government, and energy sectors?
We’re looking for friendly, reliable, and passionate individuals to join our Customer Services Assistant team (**Contracted to 24 hours/week, **50.2 week year) in a fast-paced catering environment where friendly service makes all the difference.
About the Role
As a Customer Services Assistant at Defence (by ESS, part of Compass Group UK&I), you’ll play a vital role in delivering exceptional customer experiences across high-profile sites, including military establishments, secure government facilities, and energy sector operations. Your enthusiasm, teamwork, and commitment to service are what matter most—previous experience in catering is a plus, but passion is essential.
Key Responsibilities
- Food Preparation & Presentation
- Prepare delicious, high-quality meals that delight clients and customers
- Create visually appealing food displays and counter arrangements
- Customer Engagement & Service
- Represent Defence brand image with professionalism and positivity
- Provide outstanding customer service, handling inquiries with enthusiasm
- Operational Tasks
- Manage cash transactions and operate registers accurately
- Maintain cleanliness in workspaces and dining areas
- Compliance & Safety
- Uphold strict Food Handling & Hygiene standards
- Adhere to Health & Safety regulations
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Ideal Candidate
- A natural team player who enjoys working in a collaborative and dynamic environment
- Committed to excellent customer service, going above and beyond to meet customer needs
- Thrives under pressure and maintains a can-do attitude
- Demonstrates timekeeping, reliability, and a safety-first mindset
- Welcomes opportunities to learn and progress within a supportive company
Your Working Environment & Culture
Part of Compass Group UK&I, ESS connects over 250+ UK military establishments, secure government sites, energy facilities (including offshore platforms and floatels), and high-profile locations catering to police and critical sector operations. Here, your friendly and positive approach will leave a lasting impact.
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We foster: ✅ Individuality & Inclusivity—your uniqueness is valued and celebrated ✅ Career Growth—professional development and recognition for contributions ✅ A Supportive Culture—collaboration over criticism, cohesiveness over competition
Compass Group UK&I mission: To ensure every colleague feels valued, empowered, and free to thrive through diversity, equity, and a culture that prioritizes personal growth.
Next Steps
- Shift Pattern: Practical, structured shifts average 24 hours/week, with variations across weekdays and days-at-weekend.
- Fixed-Term Contract: 50.2 weeks/year—aligns with company needs during operational periods.
- Application: Reference: com/1706/95122001/52635507/BU (defence roles) / com/1706/95816001/52797314/R/BU (catering focus). #Defence #ExcellentService
⭐ Let’s work together to deliver exceptional service—apply now! ⭐
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