Essential Requirements

• Superb fluent proficiency in both Czech and English (written and spoken)
• Graduation equivalent to a UK High School Diploma, GED, or international equivalent
• Ability to prioritise tasks and thrive in a fast-paced, multitasking environment

Key Responsibilities

• Booking & processing requests: Work within Marken’s digital systems to handle bookings and shipment documentation
• Operational oversight: Daily monitoring of shipments to ensure collection and delivery within agreed deadlines
• Client relationships: Continuously develop and maintain strong working relationships with both internal and external customers
• Coordinate with shipper teams, ensuring timelines are adhered to and they are proactively updated
• Cross-departmental collaboration: Liaise with Global and Domestic Marken networks, agencies, and local service providers to meet logistical demands and timeframes
• Manage clinical trial sites by entering them into the internal Marken database
• Comprehensive communication: Handles telephone, email, and in-person correspondence, resolving inquiries efficiently
• Project documentation: Prepare, review, and distribute country-specific project documents
• Participate in customer meetings and teleconferences where required

Required Qualifications & Skills

Core Competencies

• ** technician proficiency** in Microsoft Word, Excel, Access, and Outlook
• Strong communication skills—verbal, written, and persuasive—adaptive to various stakeholders
• Ability to solve problems while prioritising effectively under pressure
• Excellent team collaboration with self-motivation and initiative
• Willingness to work flexible schedules, including weekends and bank holidays
• Familiarity with aviation logistics networks highly advantageous

Benefits

A Permanent position with UPS Healthcare, ensuring a supportive, inclusive environment dedicated to eliminating discrimination and fostering an atmosphere of opportunity.

All employees are encouraged to embrace growth!