Tata Consultancy Services
Customer Service Associate
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Customer Service Associate
Customer Service Associate – Permanent (Nottingham, UK)
About the Role
Are you looking to take on a role in Operations and Customer Service? Tata Consultancy Services (TCS) has an exciting opportunity for you as a Customer Service Associate.
We believe in making an impact, not just through technology, but through meaningful change for businesses and communities. Our clients include some of the biggest brands in the UK and worldwide. This role allows you to:
- Be a reassuring voice and trusted guide for customers in need
- Use empathy and problem-solving skills to create real, positive outcomes
- Collaborate in a thriving team culture
The Role
As a Customer Service Associate, you’ll deliver exceptional support via phone, chat, and email, resolving customer queries efficiently while upholding quality and compliance standards. This is a fast-paced, onsite role (5 days in the office) where you’ll:
- Maintain outstanding customer service with a friendly, cooperative attitude in a high-volume environment.
- Follow communication scripts, canned responses, and email templates to meet customer needs effectively.
- Complete shift duties, capture updates, and handoffs as required.
- Meet key metrics: Quality, CSAT, AHT (Average Handling Time), Compliance, Attendance & Adherence.
- Adhere to internal policies to ensure compliance with legal requirements and company procedures.
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Responsibilities
- Handle customer queries (phone, chat, email) with efficiency and professionalism.
- Problem-solve actively to ensure positive resolutions.
- Uphold scalability, co-operation, and adherence to company standards.
- Collaborate with teammates and engage with target-oriented goals.
Requirements
Essential
- Experience providing customer support over the phone, webchat, and email.
- Ability to handle high call/email/chat volumes with varied queries.
- Comfort in multi-tasking (managing multiple tabs/windows) on a desktop.
- Experience working in a team environment, promoting a positive work culture.
- Customer-focused mindset with a commitment to excellence.
- Willingness to navigate/learn multiple computer systems.
- Strong problem-solving skills with timely resolution.
- Demonstrated written/verbal English proficiency (both spoken and written).
- Interpersonal skills to foster relationships and adaptability.
Desirable
- Previous insurance customer service experience (though not mandatory).
Rewards & Benefits
At TCS, we invest in our people. Enjoy a competitive benefits package, including:
- Pension, private healthcare, and life assurance for security.
- Company-branded laptop and phone.
- Full access to training and professional development resources.
- Discounts across the Tata network.
- Wellness initiatives and exclusive events (including a proud sponsorship of the London Marathon).
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Diversity, Inclusion & Wellbeing
TCS UK & Ireland is fully committed to disability, neurodiversity, equality, and inclusion, in line with UK law.
- We celebrate diversity in race, nationality, ability, gender identity, religious beliefs, and age.
- As a Disability Confident Employer, we guarantee an interview to applicants with disabilities meeting the criteria.
- Need adjustments? Contact UKI.recruitment@tcs.com (subject line: "Adjustment Request") or call +44 20 4520 2575.
Important Security Reminder
⚠️ TCS will never ask for payment at any recruitment stage.
- Fraud warnings:
- Never send money to TCS (including “security deposits”).
- Real job offers come from certain company emails (not free platforms like Gmail/Yahoo).
- Avoid unauthorised third-party recruiters acting on behalf of TCS.
- If fraud is suspected, report via UKI.recruitment@tcs.com.
Join Us!
Due to high application volumes, we can’t contact every applicant individually. If you haven’t received a response within 30 days, consider it unsuccessful for this application.
TCS empowers professionals to “do more of what matters”. Ready to apply? Submit your application online.
Contact Support: 📧 UKI.recruitment@tcs.com 📞 +44 (0)20 3155 2100 (London) (Subject line: "Application Support Request")
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