Customer Service Associate

Join Saica Natur, a division of the Saica Group specializing in waste management and environmental solutions. At Saica Natur, you will give waste a second life, driving the circular economy forward. At Saica Group, we have integrated the circular economy into our business model, embracing sustainability as the key to achieving a more responsible production system. At Saica Natur, you’ll be part of the circle! We believe in talent, professional growth, and making a positive impact on the world. If you're looking for a dynamic environment where every day is an opportunity to innovate and create a better world, Saica Group is the place for you! Job: Customer Service Associate Job Description: Customer Services Associate Location: Partington, Manchester, M31 4QN Salary: Competitive Contract: Full time, permanent Shift: 40 hours a week between the hours of 08:30 - 17.00, Monday to Friday Benefits: 25 days holiday a year, plus bank holidays, Company pension, free onsite parking, a choice of shifts within office hours and an option to trade holidays. About us At Saica Natur, we’re committed to the circular economy. We bring value to your waste and reduce your environmental impact to achieve “Zero Waste”. The goal: a cleaner atmosphere by eliminating the emissions of waste currently not recycled. Saica is one of the leading European players in the development and production of recycled paper for corrugated cardboard with a production of 2.5 million tons of paper. With more than 10,000 employees across Spain, France, Italy, Portugal, UK, Ireland, Turkey, Luxembourg and The Netherlands, Saica Group has four business divisions: recycled paper production for corrugated cardboard (PAPER), recyclable materials recovery (NATUR), production of corrugated packaging (PACK) and flexible packaging (FLEX). About the role Putting the customer at the heart of what we do is paramount to our business. You will be working for one of the leading recycling & waste management providers in the UK, a part of one of the biggest paper manufactures in Europe. You will be leading our customer experience from the front facilitating customer requests, support and general enquiries from order booking to invoicing. The role provides an end-to-end experience for our customers, and you will champion this experience through knowledge, dedication and passion. As part of the role, you will also deal directly with contractors and 3rd party service providers. All of your customer and contractor interactions will be done through phone and email and you will be fully trained on our in-house bespoke systems and processes. We pride ourselves on providing a best in class service and we are looking for like-minded people who want to share in our journey. In addition to this as our Customer Services Associate you will be responsible for: Achieving day-to-day operational targets as set by the Customer Services Manager and Team Leader, ensuring your daily workload is completed on time and accurately Follow up on customer interactions Organise workflows to meet customer timeframes Address customer questions about new and existing services and co-ordinate Saica Natur’s response accordingly through collaboration with Saica stakeholders and its sub-contractors Work in close collaboration with National Account Managers to create a sense of team, ensuring NAC customer queries and requests are responded to quickly within the agreed customer SLAs Undertake any other duties as requested by your line manager in accordance with the scope and the responsibilities of the role To apply for this opportunity, you will need: Proficient in all Microsoft packages Excellent Verbal and written communication skills Strong team player Keen eye for detail and a willingness to learn about paper and waste material grades Site operates a strict no drugs and alcohol policy. Saica is an Equal Opportunities employer and welcomes applications from all suitably qualified candidates, so if you feel you have what it takes to be successful in this role then please apply and submit your up-to-date CV and covering letter for consideration. Work Experience: Customer Service Education: GCSEs (General Certificate of Secondary Education): Administration Worker Type: Regular Why choose Us By joining the Saica Group, you're choosing more than a job – you're choosing a purpose-driven career that aligns with your values. You'll collaborate with like-minded individuals to shape a sustainable future, making a meaningful contribution to our world. Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women. In our work, we strive to maintain a balance between professional and personal life. All CVs received will be handled in accordance with Personal Data Protection legislation and will be archived unless the candidate expressly requests their cancellation or rectification in writing. Join us today and shape tomorrow's sustainable solutions with the Saica Group. Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries (Spain, France, Italy, Portugal, the United Kingdom, Ireland, Turkey, Luxembourg, the Netherlands, Poland, and the United States), Saica Group has four business lines: the production of recycled paper for corrugated cardboard (Saica Paper), waste management and environmental services (Saica Natur), the production of corrugated board packaging (Saica Pack), and flexible packaging (Saica Flex). The group's revenue is € 3.620 million (consolidated sales as of 31 December 2023).