Pneuma Group
Customer Service & Bookings Coordinator (£14.50 per hour)
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Free On-Site Parking | Full Training Provided | Career Progression Opportunities
Looking for a role where you can build a long-term career?
We're looking for a Customer Service & Bookings Coordinator to join our growing team. Offering an excellent rate of £14.50 per hour, free on-site parking, full training and genuine opportunities for progression, this is an exciting opportunity for someone who enjoys helping customers, solving problems and working in a fast-paced environment.
As a key member of our team, you'll be responsible for managing customer enquiries, coordinating bookings and ensuring an exceptional customer experience from start to finish.
Why Join Us?
- Competitive pay of £14.50 per hour
- Free on-site parking
- Full training provided
- Excellent opportunities for career progression and development
- Supportive and professional team environment
- Varied and engaging role where no two days are the same
- Opportunity to develop valuable customer service, operational and scheduling skills
The Role
As a Customer Service & Bookings Coordinator, you will be responsible for managing customer enquiries and coordinating bookings using Parker's internal booking systems. You will act as a key point of contact for customers, ensuring every interaction is handled professionally, efficiently and with a customer-first approach.
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Key Responsibilities
- Manage customer enquiries and booking requests through internal systems
- Handle inbound and outbound calls in a professional and courteous manner
- Respond promptly to customer enquiries via phone, email and online chat
- Liaise with customers, chauffeurs, travel agents, corporate clients and internal teams
- Gather and accurately record booking details
- Provide information on services, vehicle options, coverage areas and pricing
- Process and confirm reservations in line with company procedures
- Coordinate bookings to maximise service efficiency and vehicle utilisation
- Work closely with internal teams to deliver a seamless customer experience
- Follow up on enquiries and customer requests where required
- Maintain confidentiality and handle customer information responsibly
- Report any system or operational issues that may impact service delivery
What We're Looking For
We're looking for someone who is:
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- Passionate about delivering excellent customer service
- Friendly, professional and confident communicating with customers
- Highly organised with strong attention to detail
- Comfortable using computer systems and learning new software
- Able to manage multiple tasks and prioritise effectively
- Calm under pressure and adaptable to changing priorities
- Proactive, positive and solution-focused
- A strong team player with excellent communication skills
No industry experience required – full training provided
Previous experience in customer service, administration, scheduling, reservations or a similar role would be advantageous but is not essential.
Working Hours
- Flexible shift pattern covering hours between 8:00am and 10:00pm
- Flexibility to work a variety of shifts is required
Apply Today
If you're looking for a role that offers excellent pay, full training and genuine opportunities to develop your career, we'd love to hear from you.
Apply now and become part of a team that values exceptional customer service and invests in its people.
Qualifications
- Full UK Driving Licence (preferred)
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