GB Recruitment (England, Scotland, Wales)
Customer Service Center Manager
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Customer Service Center Manager
Customer Service Centre Manager
This vacancy is being advertised as part of our talent pipeline for a potential new business opportunity. As such, the role is subject to contract award and business requirements and may be amended or withdrawn at any stage of the recruitment process.
We're looking for an experienced Customer Service Centre Manager to lead our Customer Experience Centre, drive service excellence, and develop a high-performing team.
⭐ A Typical Day May Involve
- Monitoring service levels and liaising with the Tradeteam Management Team to identify performance trends and opportunities to improve customer behaviours.
- Providing customers with prompt and effective responses to queries in line with agreed processes and service standards.
- Leading, managing, and developing a team, ensuring appropriate resource levels, scheduling and training.
- Leading and managing resources within the Customer Experience Centre to deliver outstanding customer service.
- Ensuring agreed processes are followed, maintained and updated where required.
- Undertaking resource planning to ensure sufficient skilled colleagues are available to meet customer requirements.
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⭐ This Role Would Suit People Who
- Can produce clear and effective written communications tailored to different audiences.
- Build strong and lasting relationships with customers and stakeholders.
- Continuously improve processes and ways of working to drive efficiency, enhance service, and reduce costs.
- Communicate confidently and effectively, influencing and engaging others whilst actively listening.
- Lead teams in ways that build engagement, accountability, and commitment to achieving objectives.
- Demonstrate a strong focus on delivering results and driving continuous improvement.
⭐ Why Join Us?
- Free parking and on-site canteen
- Flexible working options
- Generous pension scheme (8% employer contribution, with an additional 4% employee contribution)
- Free confidential 24/7 GP consultations
- Hundreds of retail and lifestyle discounts
- Affordable loans, savings schemes, and free mortgage advice
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For more information, please visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain.
⭐ Who We Are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across sectors such as retail, automotive, and healthcare.
⭐ Building an Inclusive Workplace
At DHL, we aim to create a workplace where every individual’s skills and experiences are valued. We’re dedicated to being your true self at work.
We are dedicated supporters of the Armed Forces Covenant and are committed to helping ex-threat personnel find fulfilling careers. Join #DSCUKICF for an inclusive future.
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