Carrier
Customer Service Centre Supervisor
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Customer Service Centre Supervisor
About Carrier
Carrier, a global leader in intelligent climate and energy solutions, is committed to innovations that deliver comfort, safety, and sustainability. From groundbreaking advancements in temperature control, air quality, and transportation, we enhance lives, empower critical industries, and ensure the safe transit of essential goods like food and medicines.
Since inventing modern air conditioning in 1902, Carrier has championed purpose-driven innovation, shaping the way we live and work. Our success is built on a diverse, customer-centric workforce that drives excellence across the globe. For more details, visit corporate.carrier.com or follow us on social media @Carrier.
We are seeking an experienced Customer Service Centre Supervisor to join our expandable Customer Service Hub in Livingston, supporting the Customer Service Rental Systems division under Pumps & Power.
Role Overview
You’ll take ownership of a small customer service team, ensuring high standards of customer service while supporting daily depot operations. With furthered guidance from your manager, you’ll bring your expertise to a collaborative team and contribute to strategic business growth. This role allows you to enhance leadership skills, elevate customer satisfaction, and drive operational efficiency.
As a key member of Carrier Rental Systems, a provider of onsite, 24/7 rental services, your responsibilities will also ensure minimised downtime through seamless equipment availability, transport coordination, and efficient delivery logistics.
Key Responsibilities
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Team Leadership & Support:
- Supervise daily activities of the Customer Service Centre team, fostering growth through coaching, mentoring, and performance support to maintain exceptional customer service.
- Act as a liaison with Depot Managers to streamline operations and resolve challenges efficiently.
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Customer Service Operations:
- Handle customer enquiries, prepare quotations, process orders, and coordinate equipment scheduling, transport, and deliveries.
- Manage customer accounts, address purchase order and invoice issues, and identify up-sell opportunities to drive business expansion.
- Oversee on-hire, off-hire, and equipment exchange processes, ensuring documentation accuracy and compliance with internal procedures.
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Administrative & Compliance:
- Maintain supplier and customer records within Carrier’s systems, including handling MK Denial compliance.
- Support month-end reporting, operational governance, and maintain accurate records for continuity.
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Sales & Operational Excellence:
- Identify and generate new business leads in alignment with sales objectives.
- Empower a cross-functional customer-centric culture while upholding quality standards across Carrier Rental Systems.
Must-Have Requirements
- Proven customer service, sales support, or operational experience.
- Experience supervising or leading a customer service team.
- Strong interpersonal, communication (verbal & written), and relational skills.
- Organisational finesse with exceptional time management and problem-solving abilities.
- A proactive mindset, commercial awareness, and opportunity-spotting aptitude.
- Technical proficiency in Microsoft Office and other IT systems.
- Flexibility, adaptability, and dedication to delivering outstanding customer service.
What We Offer
Compensation & Perks
- Base salary + 15% LIP (Long-Term Incentive Plan) bonus
- Generous pension scheme
- 25 days annual leave + paid bank holidays
- Paid sick leave
Development & Wellbeing
- Comprehensive onboarding and ongoing support from your manager.
- Career advancement within Carrier’s global workforce.
- Supportive team culture.
- Access to Carrier Benefits Central, our employee benefits portal.
Our Commitment to You
By choosing Carrier, you are valued for your expertise, creativity, and dedication. We are an organisation of choice, fostering work environments rooted in:
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- Respect
- Integrity
- Inclusion
- Innovation
- Excellence
Join us and take pride in contributing to safer, smarter, and more sustainable solutions that shape daily life for millions.
Pay, Compensation & Auto-Apencialties
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Annual Salary: £24,785.00 - £49,420.00 (Note: This range may be subject to market adjustments and individual qualifications).
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Additional Benefits:
- Subject to eligibility, you may be entitled to short-term cash incentives based on performance metrics.
- Competitive benefits ranging from health & wellness programs to abilities focused on employee success.
Equal Treatment & Non-Discrimination Policy
Carrier is an equality-driven organisation, committed to diverse and inclusive employment practices. We ensure inclusive opportunities for all:
- Our recruitment process adheres to EEO guidelines (race, colour, religion, sex, national origin, age, disability).
- Please contact Carrier.Recruiting@carrier.com if you require support or accommodation during application or interview stages.
Application Information
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Application Deadline: 14 calendar days from the job posting date (reopening date: 30 June 2026).
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Privacy Notice: Visit the Job Applicant Privacy Policy to review Carrier’s compliance protocols.
Carrier: Enabling Sustainable Futures
At Carrier, we make modern life possible by pioneering smart systems and technology that improve the quality of our homes, buildings, logistics, and beyond.
We are a leader in HVAC, shipping, and security solutions, focused on pushing industry boundaries through cutting-edge research and operational excellence. We’re on the hunt for skilled and committed professionals who share our passion to:
✔ Define tomorrow’s climate success ✔ Transform daily operations through unique solutions ✔ Drive innovation, inclusion, and sustainable choices
-----Join Carrier, and become a critical part of our legacy.**
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