Aviva
Customer Service Claims Handler
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Contract Length - 3 months Inside IR35
We have some exciting opportunities available in our Personal Lines Triage team! Do you enjoy working in a fast-paced environment? Do you have an empathetic customer service style, providing brilliant service to every customer you speak to? If so, we’d love to hear from you. These are temporary roles and will involve shift patterns covering the hours of 9am - 5:30pm (Monday – Friday).
A bit about the job As a Triage Handler, you will be the first person our customers speak to when they need to make a claim, or have queries on an existing claim. You will need to be polite, friendly, and a great listener to understand what the customer needs from us to be able to direct them to the right team. Full training will be provided about different parts of the motor claims system; but, you'll need to be able to gather the right and relevant information efficiently from our customers to ensure their call reaches the correct team.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills and experience we’re looking for Ability to work in a fast-paced environment, multi-tasking, and prioritizing responsibilities. Passionate about delivering brilliant customer service i.e., someone who takes pride in producing a high standard of work and putting the customer first. A willingness to learn, help others and have a team player mentality. Embrace and supports change, to improve our customers’ journey Thrives undertaking digital & online tasks, and can demonstrate strong I.T skills, with prior experience of using software like Microsoft Outlook and Word.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
To apply, please submit your application directly through this platform or send your CV and time availability to katyayani.pathak@aviva.com
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location