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YOUR ROLE
CEVA Logistics are seeking a Customer Service Clerk, to play a key role within our London (NW10) operation, acting as the first point of contact for customers and supporting the smooth coordination of daily operational activities. Working across our onsite control centre (OSCC) and customer environment, you will ensure accurate communication, operational updates and high levels of customer service while supporting a site operating to strict security, quality and compliance standards, including BRC accreditation.
WHAT ARE YOU GOING TO DO?
As a Customer Service Clerk, you will manage day to day customer communications, handling queries and ensuring timely and accurate responses by working closely with operational teams and systems. You will support booking processes, managing supplier bookings through bespoke systems and ensuring all deliveries align with operational and customer requirements. You will coordinate closely with transport, warehouse and supplier teams to track deliveries, communicate updates and resolve issues in real time.
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You will provide regular updates to internal teams and customers, ensuring all amendments, delays or operational changes are clearly communicated and managed efficiently. You will also support stock picking requests and help ensure next‑day delivery requirements are met. Working within a highly regulated environment, you will ensure all processes comply with site security protocols, health and safety standards and quality requirements, including BRC and ISO standards. You will liaise with security teams to manage site access and ensure smooth operations throughout the day.
WHAT ARE WE LOOKING FOR?
To be successful in this role, you will have previous experience working within a customer service or logistics environment, ideally in a fast‑paced, operational setting. You will be highly organised and able to prioritise tasks effectively, with strong attention to detail and a proactive approach to problem solving. Strong communication skills are essential, as you will be working closely with multiple stakeholders across the site.
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You will be a team player, reliable and adaptable, with a strong customer‑focused mindset and the ability to handle pressure during busy operational periods. Due to the nature of the customer on site there will be a 3-month vetting process for the successful candidate before your start date.
WHAT DO WE HAVE TO OFFER?
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
ABOUT TOMORROW
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
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