Ethero Strategic Staffing
Customer Service Co-Ordinator
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Customer Service Coordinator
Telford office based Monday - Thursday
Hourly pay rate £13.50
Initially 1 year contract
BRAND NEW POSITION
Would you like to work in the Telford base of a global business where you will be valued, receive excellent training, support and be kept busy with a variety of tasks? If the answer is yes, this is the job for you!
This is a really great opportunity to join a business who have a solid foot in the past as well as an exciting future.
Working within a busy, friendly and supportive team environment and for a global electronics company, you will have responsibility for a variety of tasks once trained.
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Job Role / Details
- Provide sub-contract quotes to customers
- Manage and prioritise customer orders and communicate status
- Answer customer queries and relay information
- Release Service Orders to suppliers for outsource work
- Liaise with logistics to verify order progress
- Monitor job turnaround time to ensure customer SLA is met
- Update internal system notes for individual jobs
- Generate requisitions, purchase orders and overall scheduling
- Review supplier quotes and order confirmation status to ensure orders meet customer timescale
- Ensure all daily administration is completed accurately and in the time required
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To Be Considered For This Role You MUST
- Be able to work in a fast-moving office environment
- Exceptionally focused and detail-oriented
- Understand purchasing and customer service process
- Have advanced IT skills
- Be an excellent verbal & written communicator
- Have strong multi-tasking and prioritisation skills
- Be able to learn quickly
- Have previous work experience in office-based customer service job
To apply for this exciting position please call Anita on or apply online. If you have not received feedback in 14 days please deem your application as unsuccessful
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