Hillebrand Gori - A company of DHL
Customer Service Co-ordinator
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Customer Service Co-ordinator
Job Title - Customer Service Co-ordinator
Job Purpose
To ensure Due Diligence, AVS duties, alongside a range of other operational functions are completed in a timely and accurate manner.
General Responsibility
Accurate input of data Raising customer orders on the system Communication with customers / suppliers to ensure data is received and accurate General filing and administration Efficient use of available communication tools to confirm all arrangements specific to the transport process and miscellaneous/ancillary transactions Assist in the processing of both sales and purchase invoices Maintain excellent lines of communication with both customers and suppliers Due Diligence AVS (added value services) functions Reporting
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Additional Responsibility
The above duties are not an exhaustive list. The job holder may be required to undertake additional duties as the needs of the business dictate, which may include other areas of the business.
Key Contacts
Internal staff Suppliers External Suppliers Hauliers
Technical Skills
Experience of Freight Forwarding would be useful
Personal Skills
Attention to detail Excellent communication skills Self-motivated and able to work without supervision Team player Excellent planning and organisational skills Ability to communicate at all levels Ability to handle queries and difficult, delicate claims related matters in a firm but courteous and pleasant manner Ability to work methodically and maintain accurate records at all times for local office/country and Group’s needs Able to work to deadlines Be able to work under pressure at times as well as prioritise workload
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Language Skills
Excellent verbal and written English
Computer Skills
Confident use of Microsoft Office Word, Excel, Outlook tools
Education / Qualifications
Good Standard of General Education
Professional Experience / Skills
1-2 years + office experience
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