Skipton Building Society
Customer Service Consultant
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Customer Service Consultant
Customer Service Consultant (Part-Time) – Taunton Branch
Hours:
Part-time, 21 hours per week to support branch operating hours.
Salary:
£25,500 pro rata (equivalent to £14,874–£15,500 per annum) (Rates vary dependent on experience.)
Closing Date:
Tuesday, 30 June 2026
About the Role
We’re Hiring Someone Passionate About People
Are you enthusiastic about helping others and delivering exceptional customer service?
Do you want to join an organisation that puts its customers at the heart of everything it does?
If so, Skipton Building Society may have the perfect opportunity for you!
We are recruiting for a Customer Service Consultant (Part-Time) working 21 hours per week to support our Taunton Branch.
As a Customer Consultant, your role will include:
- Engaging with customers to understand their needs.
- Providing information about our full range of savings products, services, and financial solutions.
- Listening actively to help customers review their financial circumstances and set achievable goals.
- Delivering a friendly, helpful, and professional service with enthusiasm and expertise.
Our branches remain the heart of our local communities, but we are increasingly serving customers through flexible channels, including:
- Face-to-face support.
- Virtual assistance.
- Outbound customer contact.
Whether promoting new products or resolving customer concerns, you will always prioritise the customer, ensuring every interaction is world-class.
Who Are You Helping As A Customer Consultant?
Your role goes beyond just being the "friendly face" of Skipton Building Society. You'll be:
- A listener, understanding their needs.
- A problem solver, offering tailored solutions.
- In time, a trusted advisor to help customers achieve their financial goals.
Who Are We?
More Than Just Another Building Society
Skipton Building Society isn’t "just another job"—we’re the fourth-largest building society in the UK, with one key difference:
✨ We are a mutual organisation—owned by our members, not shareholders.
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This means our purpose is straightforward: We exist to help people—build homes, save for the future, and achieve long-term financial well-being.
Why Diversity Matters
Our membership is as diverse as society itself, and we cherish that plurality. We believe a strong team reflects real-world differences, making us a more collaborative, creative, and resilient organisation.
We want employees who are passionate, adaptable, and eager to grow. Your experience—and your stories—can help us serve our customers with empathy and expertise.
Once part of our team, we commit to helping you grow too. Whether you’re just starting or looking to advance, we provide training, mentorship, and opportunities to help you progress in a meaningful career.
Key Responsibilities
-
First Point of Contact
- Warmly welcome customers, in-branch and over the phone, ensuring they feel valued.
- Create a positive first impression with customers every time.
-
Engage and Understand Customers
- Ask the right questions to identify customer needs.
- Offer tailored solutions that truly add value.
-
Listen and Tailor Personalised Support
- Carefully document customer needs using our systems.
- Provide personalised advice that balances empathy with financial strategy.
-
Proactive Outreach
- Make outbound calls to identify customer needs and share support options.
-
Maintain Accurate Records
- Ensure customer records are up-to-date.
- Identify and support vulnerable customers with extra care.
-
Adhere to Policies and Standards
- Follow internal policies, standards, and controls to deliver consistent service quality.
- Trust our training and coaching to build competence and confidence.
About You
This role suits customer-focused individuals with prior experience in roles involving client interaction, be it in-person or via phone. While we value experience from banking, building societies, or financial services, we also welcome diverse backgrounds, including:
- Retail
- Food & Beverage
- Guest/Travel Services
- Health & Care
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Must-Have Qualities
✅ Exceptional customer service skills – You understand how to listen, engage, and solve problems. ✅ ** resilient** and adaptable – You’re comfortable handling high-pressure situations and a variety of customer requests. ✅ Team player – You thrive working with others and upholding a “one team” mindset. ✅ Problem-solving aptitude – You enjoy thinking outside the box to find the best solution. ✅ growth mindset – You’re eager to adapt, learn, and take on new challenges to meet business needs.
Why Join Us?
This is a permanent, part-time role working 21 hours per week with access to a comprehensive benefits package, including:
- Annual salary: Up to £25,500 pro rated (caffolded on £14,874–£15,504 pa).
- Annual bonus scheme (performance-based).
- 25 days annual leave + bank holidays + 1 extra day per service year (max 30 days after 5 years service).
- Holiday trading scheme – Buy and sell extra leave days to manage workload.
- Pension contributions matched by the employer (up to 10% of your salary).
- Health & Wellbeing Support:
- Employee Assistance Programme for guidance.
- Online discount platform – exclusive offers on retail, dining, travel, and more.
- Access to colleagues’ health and financial resources.
- Charitable Volunteering: 3 paid volunteering days per year to support causes you passionately believe in.
- Colleague discounts – mortgage rates, savings accounts, and schemes across major brands.
- Training & Development: Invested in courses, mentoring, and career progression.
- Private medical insurance inclusive for all colleagues.
- Salary Sacrifice Scheme: Discounted monthly payments for hybrid/electric cars.
Apply Now
Join a team that truly cares about its customers—and its people.
If you’re looking for a supportive, rewarding, and values-driven workplace, apply for our Customer Service Consultant role today!
(Application process details—insert relevant application link.)
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