HSBC
Customer Service Consultant
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Customer Service Consultant
What You’ll Do
As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating customers to enable them to use our digital platforms, while ensuring they have a choice in how they bank with us.
Your responsibilities will include:
- Acting as the first point of contact for customers, taking ownership of their needs and delivering an exceptional customer experience.
- Educating customers on HSBC’s digital services and fraud awareness, actively raising awareness to protect our customers.
- Identifying and supporting vulnerable customers or those with complex banking needs, ensuring financial inclusion for all.
We’re looking for passionate, ambitious individuals with a helpful personality. While previous customer service experience is helpful, it’s not essential—what matters most is your ability to hold a meaningful conversation and your genuine passion for going above and beyond for customers. We can train you in everything else.
Why Join HSBC?
We believe in coaching and developing our teams. As a Customer Service Consultant, you’ll have access to:
- Our learning platform
- Career development opportunities
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Key Responsibilities
- Provide first-rate customer service to meet individual needs
- Educate customers about digital services and fight fraud awareness
- Identify and assist vulnerable customers
- Support complex banking needs to empower financial choices
Success Factors
You’ll thrive if you can: ✔ Communicate effectively—listen, engage, and show empathy ✔ Resolve customer enquiries with ownership and dedication to service excellence ✔ Adaptation skills—stay resilient in a fast-changing environment
Working Hours & Location
- Full-time (35 hours/week)
- Monday–Friday (09:00–17:00) & Saturday (09:00–13:30) (Note: not all branches operate on Saturdays)
- Eligibility: UK residents aged 18+, with the valid right to work for 14+ months (sponsorship unavailable)
Occasionally, you may support nearby branches (with reimbursement per HSBC’s expenses policy).
Training
- 9-day training course (spread over 3 weeks)
- Covers job role specifics, systems, products, and services
- Mandatory attendance—no holidays permitted during training
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Benefits
Our competitive package includes: 💰 £27,200 starting salary (35-hour week) 🏢 6 weeks’ paid holiday (including bank/public holidays, with optional extra) 🔗 Perks At Work Benefit – access to 30,000+ employee discounts 💸 Market-leading pension contribution ⛳ BUPA Healthcare coverage 🛡️ Life Assurance (4x annual salary equivalent) 🚗 Flexible benefits platform – upgrades to gym memberships, voucher cards, car breakdown cover, etc. 📈 Sharesave schemes – discounted HSBC shares
Commitment to Inclusion
At HSBC, we champion diversity and inclusion—no matter your gender, ethnicity, disability, religion, sexual orientation, background, or age. As a Disability Confident Leader, we commit to:
- Offering interviews to disabled, neurodivergent, or long-term condition candidates who meet the essential criteria
- Accommodating reasonable adjustments during recruitment (contact hsbc.recruitment@hsbc.com for support)
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