HSBC
Customer Service Consultant
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Customer Service Consultant
What you'll do
As a Customer Service Consultant, you’ll deliver outstanding service, educating our customers about our digital platforms and supporting their financial needs. Your key responsibilities will include:
- Providing expert assistance as the first point of contact for customers
- Educating customers about HSBC digital services and fraud awareness
- Identifying vulnerable customers and referring them to appropriate support
- Addressing complex banking needs with empathy and expertise
We’re looking for candidates who: ✅ Have a passion for delivering exceptional customer experiences ✅ Are ambitious but approachable, with a personality that thrives on helping others ✅ Show genuine interest in going the extra mile for customers
While previous customer service experience is beneficial, it’s not mandatory. We believe in teaching potential, and a natural ability for engaging conversations is key.
About the Role
We foster a culture of team development, offering: 🔹 Full access to our learning platforms 🔹 Opportunities to grow within HSBC
Key Accountabilities:
- Provide personalised, proactive customer service across various banking queries
- Actively promote digital service adoption and fraud prevention amongst our client base
- Detect and support vulnerable customers through tailored engagement
- Resolve complex banking requirements to ensure complete customer satisfaction
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What You’ll Get
2024 Starting Salary:
£27,200 per annum (for a 35-hour workweek), plus an annual performance bonus.
Additional Benefits:
✔ Generous holiday allowance – Over 6 weeks (including public holidays), with the option to buy extra leave ✔ Perks at Work – 30,000+ employee discounts on local and national retailers ✔ Market-leading pension contribution (from HSBC) ✔ Comprehensive health and wellbeing support through BUPA Healthcare ✔ Life assurance covering four times your salary ✔ Flexible benefits platform – upgrades available for health memberships, voucher cards, breakdown cover, and more ✔ Sharesave schemes – opportunity to invest in HSBC shares at a discounted rate ✔ Professional development – aggressive growth opportunities in a global institution
How We Champion Diversity & Inclusion
At HSBC, we believe in creating an equitable workplace. Our commitment includes:
🌍 Inclusivity – №1 Disability Confident employer in the UK* 🔹 Guaranteed interviews for candidates with disabilities, long-term conditions, and neurodivergent opportunities 😊 Supportive recruitment process – if you need adjustments, contact our team:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
✉️ Email: hsbc.recruitment@hsbc.com 📞 Phone: +44 207 832 8500
Requirements
Must-Have Skills:
- Strong communication and emotional intelligence, with a knack for creating intuitive customer interactions
- Ability to own and efficiently resolve customer issues
- Comfort with personalised service, technology adoption, and initiating proactive support
Preferred Traits:
- Experience in help desk or frontline customer service roles
Schedule & Location
- Full-time: 37/35 hours per week
- Working Hours: Monday–Friday (09:00–17:00) and Saturdays (09:00–13:30) – (Note: Our branches are not open every Saturday)
- Occasional branch support must be undertaken within reasonable travel distance (travel expenses freely reimbursed per HSBC policy)
Training
You’ll receive 10 days of in-branch training (across 3 weeks) covering:
- Role-specific procedural training
- HSBC systems and platform handling
- Comprehensive understanding of products and services
Important: Full attendance is compulsory – training period is non-holiday time. Flexibility in adhering to assignments is critical.
Kindly apply if you want to unlock potential and join a branch focused on growth, inclusive policies, and world-class customer care.
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