HSBC
Customer Service Consultant
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Customer Service Consultant Role at HSBC
What You’ll Do
The role of a Customer Service Consultant is to provide an outstanding service that we can all be proud of. You’ll support our customers to use our digital platforms confidently, offer them flexibility in banking preferences, and actively raise fraud awareness to protect them.
Additionally, you will identify and support vulnerable customers or those with more complex needs, ensuring financial inclusion for all.
We’re looking for passionate, ambitious people with a genuinely helpful personality. While previous customer service experience is helpful, what matters most is your ability to:
- Hold meaningful conversations
- Demonstrate genuine empathy for customers
- Go above and beyond to deliver exceptional service
At HSBC, we prioritise coaching and development. You’ll have access to our learning platform, as well as opportunities to grow your career while receiving comprehensive training tailored to your role.
Within This Role, You Will
- Tactfully engage with customers as the first point of contact, taking ownership of their enquiries and delivering exceptional service.
- Educate customers on HSBC’s digital services and reinforce fraud awareness.
- Support vulnerable customers, determining the best way to assist them based on their individual needs.
- Address complex banking issues to ensure our customers feel supported and empowered in their choices.
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What Success Looks Like for This Role
To thrive in this position, you should:
- Excel in communication, offering transparent, helpful conversations and building strong customer relationships with empathy.
- Take pride in resolution—taking ownership of customer inquiries from start to finish and making every interaction personalised, friendly, and efficiently supported.
- Adapt to a dynamic working environment, where change and multitasking are common.
Where & When You’ll Work
- Full-time (35 hours per week) between:
- Monday to Friday: 09:00–17:00
- Saturday (not all branches open): 09:00–13:30
- Some occasional support to nearby branches (travel expenses covered in full).
Note: This role requires full-time availability, including the ability to work 35 hours per week. Candidates on a student visa permitted to work only part-time will unfortunately not be able to proceed.
Your Training Journey
You’ll receive 9 days of structured training in-branch across three weeks, covering:
- Job-specific skills
- Systems used on the job
- HSBC’s products and services
⚠️ Important: Training days are non-transferable, and you cannot take holidays during this period.
What You’ll Get
Competitive Benefits
- Starting salary of £26,000 (excluding performance bonuses).
- Over 6 weeks’ holiday accounting for public holidays!
- Option to buy extra holiday if desired.
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Exclusive Benefits
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Perks at Work discount card, giving you access to 30,000+ exclusive national and local deals.
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Market-leading pension contribution from HSBC.
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BUPA Health Insurance to support your well-being.
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Life Assurance, equal to four times your annual salary.
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Flexible benefits platform, letting you enhance benefits with options like:
- Health club memberships
- Car breakdown cover
- Retail voucher cards
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Sharesave scheme, where you can set aside monthly savings to purchase shares in HSBC at a discounted rate.
** Дiversity and Inclusion at HSBC**
At HSBC, we value diverse perspectives, ensuring our workplace supports individuals of all gender, ethnicity, ability, faith, age, and sexual orientation. We are an Inclusive Employer and committed to making our careers accessible.
We embrace this value through:
- Disability Confident Leadership, guaranteeing interviews to qualified applicants with disabilities, long-term conditions, or neurodivergence.
Your Next Step: Requesting Accommodations
If you have requirements or adjustments needed to meet the accessibility standards during the recruitment process, please reach out to our Recruitment Helpdesk at:
- Email: hsbc.recruitment@hsbc.com
- Telephone: +44 207 832 8500
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