HSBC Global Services Limited
Customer Service Consultant
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Customer Service Consultant
Customer Service Consultant
What you'll do
As a Customer Service Consultant, you’ll provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms and giving them a choice of how they wish to bank with us.
Our Customer Service Consultants actively raise fraud awareness, protecting our customers and identifying those in potentially vulnerable situations or with more complex needs—ensuring financial inclusion for all.
We’re looking for people who are passionate about delivering an exceptional customer experience, are ambitious, and have a helpful personality. Previous customer service experience isn’t essential—but what matters most is someone who can hold a genuine conversation and goes above and beyond for customers. Everything else, we’ll teach you!
At HSBC, we’re committed to coaching and developing our people, providing access to a learning platform and opportunities for career growth.
Key Responsibilities:
- Play a pivotal role as the first point of contact for customers, taking ownership of their enquiries and delivering an exceptional customer experience.
- Educate customers on HSBC’s digital services and fraud awareness, ensuring they feel supported in using our platforms.
- Identify and support vulnerable customers, determining the best way to assist them.
- Help customers with complex banking needs, ensuring they feel valued and made choices with confidence.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
What you’ll need to succeed
✅ Exceptional communication skills—able to engage in meaningful conversations, build strong connections, and demonstrate empathy towards customers. ✅ Customer-centric mindset—take ownership of enquiries from start to finish, ensuring resolutions that exceed expectations in a personalised, friendly, and efficient manner. ✅ Resilience—adapt to a dynamic environment with professionalism and determination.
Work Schedule
This is a full-time (35-hour) role, Monday to Friday 09:00–17:00, with occasional Saturday shifts (09:00–13:30). Note: Not all branches operate on Saturdays.
- Student visa holders: Unfortunately, we cannot accommodate positions if your visa doesn’t allow 35 weekly hours.
- Occasional travel may be required for neighbouring branches, with expenses covered as per HSBC’s Expense Policy.
Your Training
- A 9-day residential training course spread over 3 weeks, covering:
- Job-specific skills
- HSBC systems and processes
- Financial products and services
- Unsure? No holidays are permitted during training—commitment is essential.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Reward & Benefits
- Starting salary: £26,000 (pro-rated for 35 hours/week), plus a discretionary performance bonus.
- 6 weeks’ holiday per year, including public and bank holidays (plus option to buy extra).
- Perks at Work: Discounts on 30,000+ national and local businesses.
- Market-leading pension contributions.
- BUPA Healthcare for personalised support.
Flexible perks platform:
- Health club membership upgrades
- Retail voucher cards
- Car breakdown cover
- Sharesave schemes—save monthly and buy HSBC shares at a discount.
Opening Up a World of Opportunity
At HSBC, we prioritise diversity, equity, and inclusion. We celebrate varied perspectives and are committed to creating accessible environments for all—regardless of gender, ethnicity, disability, religion, sexual orientation, or age.
- A Disability Confident Leader, we’ll offer interviews to candidates with disabilities or neurodivergency who meet role criteria.
Need accommodations during recruitment?
Contact our Recruitment Helpdesk: 📧 hsbc.recruitment@hsbc.com 📞 +44 (0)20 7832 8500
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills